Salon Front Desk & Guest Experience Leader

Rooted Salon; Allentown (Lehigh County); Vor Ort; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Rooted Salon in Allentown is seeking a Salon Operations Manager to oversee Front Desk & Guest Experience. You will lead the front-desk team, coordinate schedules, and support administrative and financial tasks to keep bookings, communications, and service flow on track.

You’ll supervise, train, and develop staff, manage calendars and multi-line phone systems, and handle basic bookkeeping and budgeting. The role involves vendor coordination and event support, ensuring guests feel cared for and

Qualifikationen

• Required: Customer service, communication, organizational skills, technical proficiency, and experience managing schedules and calendars
• Required: Administrative, clerical, or office experience, including booking appointments, phone systems, and information handling
• Preferred: Supervising, team management, training and development, vendor management, event planning, or office management experience

Aufgaben

• Supervise, schedule, train, and develop front-desk team members
• Manage calendars, appointments, multi-line phone systems, guest inquiries, and client communication with polished phone etiquette
• Oversee bookkeeping, budgeting, and routine accounting tasks; use other financial and accounting software as applicable
• Coordinate vendors and salon events, maintain office supplies, and support day-to-day office management

Kenntnisse

Customer service

Communication

Organizational skills

Technical proficiency

Scheduling & calendars

Tools

Phone systems

Accounting software

Jobbeschreibung

Rooted Salon in Allentown is seeking a Salon Operations Manager to oversee Front Desk & Guest Experience. You will lead the front-desk team, coordinate schedules, and support administrative and financial tasks to keep bookings, communications, and service flow on track.

You’ll supervise, train, and develop staff, manage calendars and multi-line phone systems, and handle basic bookkeeping and budgeting. The role involves vendor coordination and event support, ensuring guests feel cared for and