Operations & Guest Experience Lead, Salon & Spa

Beautique Salon, Spa & Lash Lounge; Newburyport (MA); On-site; USD 48,000 - 64,000; Full time

Job summary

Beautique Salon, Spa & Lash Lounge in Newburyport, MA, seeks an organized Assistant Manager to oversee daily salon and spa operations, enhance guest experiences, and support growth initiatives. The role blends front desk coordination, marketing efforts, and merchandising with behind-the-scenes administration.

You will work closely with the Salon & Spa Manager to maintain high standards, lead projects from start to finish, and drive client rebooking and revenue opportunities in a fast-paced,

Qualifications

• Highly organized and detail-oriented.
• Strong written and verbal communication.
• Able to multitask in a busy environment.
• Hospitality, admin or marketing experience preferred.

Responsibilities

• Daily Operations & Guest Experience: Support front desk operations, client check-in/check-out, scheduling, and guest communications; maintain cleanliness and organization; monitor supplies and displays; ensure a seamless luxury experience; escalate issues to management.
• Scheduling, Client Outreach & Revenue Growth: Review schedules for openings; coordinate text campaigns to promote services; complete client follow-ups to encourage rebooking; identify cross-department referral opportunities.
• Marketing & Creative Projects: Assist with newsletters, promotions, and graphics for print/digital marketing; update website/booking site with prices and new staff; help with social media content; develop retail displays.
• Administrative & Project Support: Enter deliveries in inventory software; maintain inventory counts; coordinate events, staff education, and promotions; provide weekly progress updates to manager and owner; follow through on projects.

Skills

Organization

Customer service

Communication

Scheduling

Marketing

Merchandising

Canva

Social media

Tools

Inventory software

Booking system

Website CMS

Job description

Beautique Salon, Spa & Lash Lounge in Newburyport, MA, seeks an organized Assistant Manager to oversee daily salon and spa operations, enhance guest experiences, and support growth initiatives. The role blends front desk coordination, marketing efforts, and merchandising with behind-the-scenes administration.

You will work closely with the Salon & Spa Manager to maintain high standards, lead projects from start to finish, and drive client rebooking and revenue opportunities in a fast-paced,