Salon Front Desk & Guest Experience Lead

Starlit Salon; Jenkintown (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Starlit Salon in Jenkintown, PA seeks an energetic Front Desk Receptionist to be the friendly face of the salon. This role handles client greetings, phone calls, scheduling, and front-desk operations to ensure a smooth daily flow.

You will manage appointments, check-ins/outs, and administrative tasks with a focus on accuracy, discretion, and a positive client experience. Training provided in a collaborative environment.

Qualifications

• Proven experience in office management or administrative roles, preferably within a salon or similar setting.
• Strong computer literacy with proficiency in Microsoft Office applications (Word, Excel, Outlook).
• Excellent organizational skills with the ability to multitask effectively in a fast-paced environment.
• Exceptional customer service skills with a friendly and professional demeanor.
• Bilingual abilities are highly desirable to serve diverse clientele effectively.
• Experience with multi-line phone systems and phone reception best practices.
• Strong typing, proofreading, and clerical skills to ensure accuracy in all communications.
• Ability to manage time efficiently, prioritize tasks, and handle confidential information discreetly.
• Personal assistant or calendar management experience is a plus.

Responsibilities

• Greet clients warmly upon arrival, ensuring they feel welcomed and comfortable
• Answer multi-line phone systems promptly with professional phone etiquette, directing calls efficiently
• Manage appointment scheduling using word processing and calendar management tools, maintaining accurate records
• Handle client check-in and check-out processes, including filing and updating client information
• Support office management tasks such as filing, proofreading documents, and maintaining organized records
• Assist with clerical duties including data entry, typing correspondence, and supporting administrative functions
• Provide exceptional customer support by addressing client inquiries and resolving concerns promptly
• Maintain a clean and organized front desk area to promote a professional environment

Skills

Customer service

Multitasking

Organizational skills

Bilingual abilities

Phone etiquette

Calendar management

Data entry

Typing

Discretion with confidential info

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Starlit Salon in Jenkintown, PA seeks an energetic Front Desk Receptionist to be the friendly face of the salon. This role handles client greetings, phone calls, scheduling, and front-desk operations to ensure a smooth daily flow.

You will manage appointments, check-ins/outs, and administrative tasks with a focus on accuracy, discretion, and a positive client experience. Training provided in a collaborative environment.