Salon Front Desk Lead — Guest Experience Manager

Fringe Salon Spa; Madison (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Job summary

Fringe Salon Spa in Madison, WI is seeking a polished Salon Receptionist Manager to be the welcoming face of our team. You will keep the front desk running smoothly, coordinate bookings, and ensure an exceptional guest experience from the moment clients walk in.

In this fast-paced, creative environment, you’ll supervise and train front desk staff, handle inquiries, process payments, and communicate between stylists, estheticians, and clients to maintain daily flow.

Qualifications

• 1-3 years experience in a salon, spa, or hospitality front desk role
• Prior supervisory or team lead experience preferred
• Proficiency with salon scheduling software (Mindbody, Vagaro)
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent interpersonal and customer service communication skills
• Passion for the beauty industry and a polished, professional appearance
• Ability to handle cash transactions and basic reporting accurately

Responsibilities

• Greet and check in clients, ensuring a warm and professional front desk experience
• Manage appointment scheduling, confirmations, and cancellations using salon booking software
• Oversee and train front desk reception staff to maintain service and operational standards
• Handle client inquiries, concerns, and follow-ups with professionalism and care
• Process retail transactions, payments, and end-of-day reporting
• Coordinate communication between stylists, estheticians, and clients to optimize daily flow
• Manage retail product displays and assist with inventory tracking
• Support marketing efforts including social media engagement and promotional communications

Skills

Front desk experience

Supervisory / team lead

Scheduling software (Mindbody/Vagaro)

Customer service excellence

Cash handling & reporting

Tools

Mindbody

Vagaro

Job description

Fringe Salon Spa in Madison, WI is seeking a polished Salon Receptionist Manager to be the welcoming face of our team. You will keep the front desk running smoothly, coordinate bookings, and ensure an exceptional guest experience from the moment clients walk in.

In this fast-paced, creative environment, you’ll supervise and train front desk staff, handle inquiries, process payments, and communicate between stylists, estheticians, and clients to maintain daily flow.