Salon Front Desk & Guest Experience Coordinator

Sport Clips, Inc.; Goldsboro (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training

Employee discounts

Career growth

Mental health support

Job summary

Sport Clips is seeking a dynamic and enthusiastic Salon Coordinator to join our team and help deliver exceptional customer service while ensuring smooth salon operations.

You will greet clients, handle inquiries, manage reception, process payments, assist in retail, oversee inventory, and support marketing efforts. Training is provided, and opportunities for growth exist within the salon network.

Qualifications

• Experience in customer service or front desk preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in computer applications and basic social media.

Responsibilities

• Greet clients with a warm and welcoming attitude, ensuring they have a positive experience from the moment they walk in.
• Answer phone calls and address client inquiries promptly and professionally.
• Maintain a clean and organized reception area, including retail displays.
• Handle financial transactions, including cash handling and processing credit card payments.
• Assist in retail sales by providing product knowledge and recommendations to clients.
• Monitor and maintain salon inventory, placing orders for supplies as needed.
• Collaborate with the salon team to ensure a smooth flow of operations from the reception area to the cutting floor.
• Complete secondary responsibilities as assigned by the Store Manager such as vacuuming, cleaning stations, prepping stations, laundry, sanitation, and stocking.
• Assist in marketing efforts, including local neighborhood marketing, social media updates and promotions.
• Participate in Sport Clips training.

Skills

Customer service

Reception/front desk

Communication

Time management

Organizational skills

Multitasking

Friendly demeanor

Tools

Microsoft Office

Social media platforms

Job description

Sport Clips is seeking a dynamic and enthusiastic Salon Coordinator to join our team and help deliver exceptional customer service while ensuring smooth salon operations.

You will greet clients, handle inquiries, manage reception, process payments, assist in retail, oversee inventory, and support marketing efforts. Training is provided, and opportunities for growth exist within the salon network.