Salon Experience & Retail Sales Specialist

JCPenney; Burnsville (MN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid time off

401(k) match

Associate discount

Job summary

JCPenney Salon is seeking a friendly Customer Experience Specialist to manage the front desk, greet guests, and ensure a smooth check-in/check-out process. You will educate clients on product uses and drive retail sales during appointments.

This role emphasizes collaboration with stylists, participation in promotions, and maintaining high hospitality standards to boost bookings and customer loyalty. Opportunities exist to grow within a national retailer.

Qualifications

• Customer service mindset with a welcoming demeanor.
• Ability to upsell and educate guests on products.
• Strong communication and problem-solving abilities.

Responsibilities

• Greet guests warmly and manage check-in/check-out.
• Proactively recommend and sell retail products.
• Ensure accurate appointment scheduling and front desk operations.
• Collaborate with stylists and managers to meet sales goals.
• Support events and promotions to drive traffic and bookings.

Skills

Passion for salon

Sales-driven

Customer service

Team player

Job description

JCPenney Salon is seeking a friendly Customer Experience Specialist to manage the front desk, greet guests, and ensure a smooth check-in/check-out process. You will educate clients on product uses and drive retail sales during appointments.

This role emphasizes collaboration with stylists, participation in promotions, and maintaining high hospitality standards to boost bookings and customer loyalty. Opportunities exist to grow within a national retailer.