Salon Experience Lead: Groomer & Trainer

PetSmart Store Support Group, Inc.; MIDDLETOWN (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) role centers on delivering exceptional pet grooming services and building a high-performing team, while upholding PetSmart’s vision, mission, and values. The position supports bathers and new stylists through the grooming development program, ensuring quality and compassionate care for every pet.

The role emphasizes leadership in the salon, development of associates, and growth of salon sales through high-quality service and customer

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with use of tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, coaching, and performance feedback.
• Develops new and existing associates through bather and/or stylist certification processes.
• Identifies candidates for academy training to become stylists.
• Delegates and validates completion of daily salon tasks.
• Addresses and administers associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.

Skills

Grooming experience

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) role centers on delivering exceptional pet grooming services and building a high-performing team, while upholding PetSmart’s vision, mission, and values. The position supports bathers and new stylists through the grooming development program, ensuring quality and compassionate care for every pet.

The role emphasizes leadership in the salon, development of associates, and growth of salon sales through high-quality service and customer