Salon Experience Lead: Groomer & Mentor

PetSmart, Inc.; Kansas City (KS); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Weekly

Health Benefits

401k Match

Paid Time Off

Associate Discounts

Tuition Assistance

Career Pathing

Development Programs

Job summary

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) role offers a dynamic path to develop bathers and stylists while delivering exceptional pet care. You will oversee grooming services, coach team members, and help ensure a safe, welcoming salon experience for every pet parent.

Join a values-driven retail culture with opportunities to advance, receive comprehensive benefits, and contribute to a high-performing salon that supports pets and their people daily.

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency with tools, equipment and products to perform technical work safely.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail and safety measures.

Responsibilities

• Facilitates the associate experience and supports associate development.
• Responsible for developing new and existing associates through certification.
• Identifies candidates to attend academy training to become stylists.
• Delegate and validate completion of daily tasks for salon.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving engagement.

Skills

Grooming experience

Communication

Organizational skills

Tools

Booking system

POS system

Job description

PetSmart’s Salon Experience Lead (Groomer & Salon Trainer) role offers a dynamic path to develop bathers and stylists while delivering exceptional pet care. You will oversee grooming services, coach team members, and help ensure a safe, welcoming salon experience for every pet parent.

Join a values-driven retail culture with opportunities to advance, receive comprehensive benefits, and contribute to a high-performing salon that supports pets and their people daily.