Salesforce Systems Admin: Hybrid & Impactful Role

Bertelsmann-Jobs; Morrisville (NC); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible hybrid work environment

401k match

Parental leave policy

Great onboarding program

Job summary

Relias seeks a Business Systems Administrator to manage Salesforce and related Enterprise SaaS applications from our Morrisville, NC headquarters. You will own Sales Cloud/Service Cloud administration, data integrations, and user support, enabling scalable, compliant processes across our platforms.

The role requires 2+ years Salesforce experience (power user or admin) and a Bachelor's degree. We offer a hybrid work environment with strong onboarding and career growth opportunities.

Qualifications

• Salesforce Certified Administrator or higher. Must have demonstrated administration skills of Sales Cloud and Service Cloud.
• Ability to think strategically and understand long-term impacts of today’s decisions while maintaining exceptional attention to detail
• Ability to manage and prioritize multiple priorities simultaneously
• Ability to translate business requirements into actionable results.
• Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
• Understanding of software development lifecycle.
• 2+ years in experience in Salesforce as power user or administrator, with at least 1 year as an administrator.
• Basic understanding of database structure.
• Basic understanding of Cloud technologies.
• Bachelor’s degree

Responsibilities

• Act as the administrator of Salesforce products, which may include Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications, such as Gainsight, Gong, and Precursive, among others.
• Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
• Test and QA any changes with peers and/or users as applicable.
• Provide day-to-day end user support and resolve software help center tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
• Contribute to the refinement of user stories in our backlog in partnership with the broader team.
• Champion platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc.
• Escalate support tickets as needed to senior-level admins and/or product owner.
• Keep current on available releases, technologies, and applications. Provide guidance to IT and business leaders as needed.
• Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
• Participate in larger IT projects, such as version upgrades or new implementations.

Skills

Salesforce Admin

Strategic thinking

Prioritization

Communication

Agile familiarity

Education

Bachelor's degree

Tools

Salesforce CPQ

Gong

Pardot

Gainsight

Highspot

Job description

Relias seeks a Business Systems Administrator to manage Salesforce and related Enterprise SaaS applications from our Morrisville, NC headquarters. You will own Sales Cloud/Service Cloud administration, data integrations, and user support, enabling scalable, compliant processes across our platforms.

The role requires 2+ years Salesforce experience (power user or admin) and a Bachelor's degree. We offer a hybrid work environment with strong onboarding and career growth opportunities.