Business Systems Admin Salesforce

Relias US; Morrisville (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Relias US is seeking a Business Systems Administrator to manage Salesforce and related Enterprise SaaS applications. You will act as the Salesforce administrator for Sales Cloud, CPQ, Service Cloud, and related tools, ensuring data integrity, governance, and scalable integration designs.

The role involves end user support, backlog refinement with the team, and collaboration on IT projects. A Bachelor’s degree and 2+ years in Salesforce (including 1+ year as an admin) are required, with a

Qualifications

• Salesforce Certified Administrator or higher.
• Experience translating business requirements into actionable results.
• 2+ years in Salesforce as power user or administrator, with at least 1 year as an administrator.
• Bachelor’s degree in a related field.

Responsibilities

• Administer Salesforce products including Sales Cloud, CPQ, Service Cloud, and Experience Cloud.
• Understand data flows and integrations; design scalable solutions across applications.
• Provide day-to-day end user support and resolve tickets within SLAs.
• Refine user stories in backlog in partnership with the broader team.
• Maintain data governance and security configurations (roles, profiles, objects, fields).
• Escalate issues to senior admins or product owner as needed.
• Stay current on releases and providing guidance to IT and business leaders.
• Assist with data migrations and system integrations during acquisitions.
• Participate in IT projects like version upgrades or new implementations.

Skills

Salesforce Admin

Sales Cloud

Service Cloud

Data governance

Security controls

Stakeholder management

Education

Bachelor's degree

Tools

Gainsight

CPQ

Gong

Pardot

Highspot

Job description

Job Description

The Business Systems Administrator role is responsible for configuration and maintenance of Salesforce and related Enterprise SaaS applications.

WHAT YOU’LL BE DOING:

• Act as the administrator of Salesforce products, which may include Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications, such as Gainsight, Gong, and Precursive, among others.
• Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
• Test and QA any changes with peers and/or users as applicable.
• Provide day-to-day end user support and resolve software help center tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
• Contribute to the refinement of user stories in our backlog in partnership with the broader team.
• Champion platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc.
• Escalate support tickets as needed to senior-level admins and/or product owner.
• Keep current on available releases, technologies, and applications. Provide guidance to IT and business leaders as needed.
• Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
• Participate in larger IT projects, such as version upgrades or new implementations.

Qualifications

• Salesforce Certified Administrator or higher. Must have demonstrated administration skills of Sales Cloud and Service Cloud.
• Ability to think strategically and understand long-term impacts of today’s decisions while maintaining exceptional attention to detail
• Ability to manage and prioritize multiple priorities simultaneously
• Ability to translate business requirements into actionable results.
• Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
• Understanding of software development lifecycle.
• 2+ years in experience in Salesforce as power user or administrator, with at least 1 year as an administrator.
• Basic understanding of database structure.
• Basic understanding of Cloud technologies.
• Bachelor’s degree

IT WOULD BE IDEAL IF YOU HAVE:

• Experience with Agile methodologies and working in Sprints.
• Familiarity with Salesforce development framework (Apex, Visualforce).
• User or administration experience in following SaaS applications or similar: Salesforce CPQ, Gong, Highspot, Pardot, and Gainsight.
• Experience integrating acquired systems.

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30 days/quarter.

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

All your information will be kept confidential according to EEO guidelines.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.