Business Systems Admin (Salesforce)

Relias; Morrisville (NC); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

401k match and health benefits

Hybrid work options

Parental leave policy

Company-paid healthcare premium

Onsite coffee shop

Professional development programs

Job summary

Relias is seeking a Business Systems Administrator to manage Salesforce and related SaaS applications. The role focuses on configuring and maintaining Salesforce products, ensuring data governance, and supporting end users.

You will collaborate with IT and business teams, manage integrations, and participate in larger IT projects and upgrades in a flexible hybrid work environment in North Carolina.

Qualifications

• Salesforce Certified Administrator or higher.
• 2+ years Salesforce experience as power user or administrator (1+ year as admin).
• Bachelor’s degree required.
• Ability to translate business requirements into actionable results.
• Strong collaboration with internal customers and teams.

Responsibilities

• Act as Salesforce administrator for Sales Cloud, CPQ, Service Cloud, and related apps.
• Understand data flows and design scalable integrations across enterprise apps.
• Test changes with peers and users; QA to ensure quality.
• Provide day-to-day user support and resolve service tickets per SLAs.
• Contribute to refining user stories with the team backlog.
• Maintain data governance, security controls, and admin best practices.
• Escalate issues to senior admins or product owner as needed.
• Stay current on releases and technologies; advise IT/business leaders.
• Participate in system integrations for acquisitions and project upgrades.

Skills

Salesforce Admin experience

Strategic thinking

Manage multiple priorities

Translate business requirements

Interpersonal & communication

Software development lifecycle

Education

Bachelor’s degree

Tools

Salesforce

Gong

Precursive

Gainsight

Job description

Company Description

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
• Promotes internal mobility and career growth aligned with evolving business needs
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Professional development gained from conference attendance and participation in organizations like NC Tech
• Onsite 321 Coffee Shop providing free coffee and pastries to employees

Job Description

The Business Systems Administrator role is responsible for configuration and maintenance of Salesforce and related Enterprise SaaS applications.

WHAT YOU’LL BE DOING:

• Act as the administrator of Salesforce products, which may include Sales Cloud, CPQ, Service Cloud, or Experience Cloud, and related applications, such as Gainsight, Gong, and Precursive, among others.
• Understand data flows and integrations between multiple enterprise applications. Use systems knowledge to design scalable solutions across all applications.
• Test and QA any changes with peers and/or users as applicable.
• Provide day-to-day end user support and resolve software help center tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
• Contribute to the refinement of user stories in our backlog in partnership with the broader team.
• Champion platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc.
• Escalate support tickets as needed to senior-level admins and/or product owner.
• Keep current on available releases, technologies, and applications. Provide guidance to IT and business leaders as needed.
• Participate in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
• Participate in larger IT projects, such as version upgrades or new implementations.

Qualifications

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

• Salesforce Certified Administrator or higher. Must have demonstrated administration skills of Sales Cloud and Service Cloud.
• Ability to think strategically and understand long-term impacts of today’s decisions while maintaining exceptional attention to detail
• Ability to manage and prioritize multiple priorities simultaneously
• Ability to translate business requirements into actionable results.
• Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
• Understanding of software development lifecycle.
• 2+ years in experience in Salesforce as power user or administrator, with at least 1 year as an administrator.
• Basic understanding of database structure.
• Basic understanding of Cloud technologies.
• Bachelor’s degree

IT WOULD BE IDEAL IF YOU HAVE:

• Experience with Agile methodologies and working in Sprints.
• Familiarity with Salesforce development framework (Apex, Visualforce).
• User or administration experience in following SaaS applications or similar: Salesforce CPQ, Gong, Highspot, Pardot, and Gainsight.
• Experience integrating acquired systems.

Additional Information

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30 days/quarter.

Relias is an Equal Opportunity Employer and a Drug-Free workplace.

Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

All your information will be kept confidential according to EEO guidelines.