Salesforce Support & Training Associate

OneEnergy Renewables; Boulder (CO); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Six weeks PTO

Volunteer Time Off

Medical coverage

401(k) matching

Life insurance

Wellness incentives

Job summary

OneEnergy Renewables is seeking an Associate Salesforce Administrator to provide user support, maintain training documentation, and assist in developing new functionality. The role works with the Salesforce Manager and Senior Business Process Analyst to improve case management, training materials, and system enhancements.

You will investigate issues, create documentation, identify patterns for improvements, implement minor Salesforce changes, and lead end-user training, both virtual and

Qualifications

• 1-2 years of helpdesk or customer support experience.
• 1-2 years of Salesforce administrator experience.
• Experience supporting Salesforce Campaigns is a plus.
• Desire to understand the company’s business processes and industry.

Responsibilities

• Investigate and resolve issues submitted to the internal support desk.
• Create and maintain training documentation for Salesforce and related systems.
• Identify and communicate patterns in support cases and assist in development of a roadmap for improvements.
• Implement minor Salesforce configuration changes, including fields, page layouts, and sharing settings.
• Design, develop, maintain Salesforce reports & dashboards for end users within the company.
• Lead virtual and in-person end user training.

Skills

Relationship-building

End-user support

Analytical thinking

Organizational skills

Teamwork / collaboration

Tools

Salesforce

Salesforce Campaigns

Job description

OneEnergy Renewables is seeking an Associate Salesforce Administrator to provide user support, maintain training documentation, and assist in developing new functionality. The role works with the Salesforce Manager and Senior Business Process Analyst to improve case management, training materials, and system enhancements.

You will investigate issues, create documentation, identify patterns for improvements, implement minor Salesforce changes, and lead end-user training, both virtual and