Associate Salesforce Administrator

OneEnergy; Seattle (WA); On-site; USD 79,000 - 100,000; Full time

Benefits offered by this job

PTO six weeks

Volunteer time off

Medical coverage

401(k) matching

Life insurance

Wellness incentives

Job summary

OneEnergyis seeking an Associate Salesforce Administrator to provide user support, maintain training documentation, and assist in developing new functionality. This role reports to the Salesforce Manager and works closely with the Senior Business Process Analyst to optimize case management and system enhancements.

The candidate will coordinate with stakeholders, design reports, and lead end-user training while growing knowledge of our renewable energy projects and enterprise processes.

Qualifications

• 1-2 years of helpdesk or customer support experience.
• 1-2 years of Salesforce administrator experience.
• Bachelor's degree required.
• Experience supporting Salesforce Campaigns is a plus.
• Desire to understand the company's business processes.
• Roll up your sleeves attitude and accountability.
• Demonstrated integrity, credibility and professional responsibility.
• Willingness to contribute to a collaborative culture.

Responsibilities

• Investigate and resolve issues submitted to the internal support desk.
• Create and maintain training documentation for Salesforce and related systems.
• Identify patterns in support cases and help develop an improvement roadmap.
• Implement minor Salesforce configuration changes (fields, page layouts, sharing).
• Design, develop, and maintain Salesforce reports and dashboards for end users.
• Lead virtual and in-person end user training.

Skills

Relationship-building

Stakeholder communication

Analytical thinking

Organizational skills

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Job description

About OneEnergy Renewables

OneEnergy's mission is to make clean energy the #1 source of electricity for consumers and utilities. We develop solar energy and battery energy storage (BESS) projects across the United States in community solar, distributed generation, and large utility scale project segments. Our diverse project pipeline, multiple locations across the US, and unique multidisciplined team sets us apart.

We are a dynamic and innovative renewable energy industry company committed to excellence, collaboration, and driving positive change in our industry.

About The Role

OneEnergy is seeking an Associate Salesforce Administrator to provide user support, maintain training documentation, and assist in the development of new functionality. This person will coordinate closely with the Salesforce Manager and Senior Business Process Analyst to identify ways to better support users through case management, training documentation, and system enhancements. This position will report to the Salesforce Manager.

What You'll Do

• Investigate and resolve issues submitted to the internal support desk
• Create and maintain training documentation for Salesforce and related systems
• Identify and communicate patterns in support cases and assist in development of a roadmap for improvements
• Implement minor Salesforce configuration changes, including (but not limited to) fields, page layouts, and sharing settings
• Design, develop, maintain Salesforce reports & dashboards for end users within the company
• Lead virtual and in-person end user training

Knowledge, Skills & Abilities

• Excellent relationship-building skills and the ability to liaise with stakeholders at all levels
• Ability to work with end users to understand questions or issues, develop solutions, and confirm those solutions meet end users' needs
• Ability to analyze information and think systematically, with a focus on scalable and sustainable solutions
• Strong organizational skills and an attention to detail
• Works well independently and as part of a team

Qualifications

• 1-2 years of helpdesk or customer support experience
• 1-2 years of Salesforce administrator experience
• Bachelor's degree required
• Experience supporting Salesforce Campaigns is a plus
• A desire to gain a thorough understanding of the company's business processes and industry at large
• Must have a "roll up your sleeves and let's get the job done right" type attitude
• Demonstrated qualities of integrity, credibility, and professional responsibility
• A willingness to contribute to our culture which thrives on building trust and holding one another accountable.

Compensation

Seattle: 79,000 - 100,000
Boulder: 72,000 - 90,000
Madison: 65,000 -82,000

OneEnergy's compensation packages are dependent on an array of factors including, but not limited to skill sets, experience and training, licensure and certifications, geographic location, and other organizational needs. We provide generous Paid Time Off (six weeks/year) and an impactful Volunteer Time Off Program. We offer robust employee benefits including comprehensive medical coverage, 401(k) matching retirement plan, life insurance, wellness incentives, and more.

We recognize an equitable energy transition requires the participation of diverse communities, groups, and institutions. OneEnergy is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state, or local laws.