Associate Salesforce Administrator

OneEnergy Renewables; Boulder (CO); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Six weeks PTO

Volunteer Time Off

Medical coverage

401(k) matching

Life insurance

Wellness incentives

Job summary

OneEnergy Renewables is seeking an Associate Salesforce Administrator to provide user support, maintain training documentation, and assist in developing new functionality. The role works with the Salesforce Manager and Senior Business Process Analyst to improve case management, training materials, and system enhancements.

You will investigate issues, create documentation, identify patterns for improvements, implement minor Salesforce changes, and lead end-user training, both virtual and

Qualifications

• 1-2 years of helpdesk or customer support experience.
• 1-2 years of Salesforce administrator experience.
• Experience supporting Salesforce Campaigns is a plus.
• Desire to understand the company’s business processes and industry.

Responsibilities

• Investigate and resolve issues submitted to the internal support desk.
• Create and maintain training documentation for Salesforce and related systems.
• Identify and communicate patterns in support cases and assist in development of a roadmap for improvements.
• Implement minor Salesforce configuration changes, including fields, page layouts, and sharing settings.
• Design, develop, maintain Salesforce reports & dashboards for end users within the company.
• Lead virtual and in-person end user training.

Skills

Relationship-building

End-user support

Analytical thinking

Organizational skills

Teamwork / collaboration

Tools

Salesforce

Salesforce Campaigns

Job description

OneEnergy’s mission is to make clean energy the #1 source of electricity for consumers and utilities. We develop solar energy and battery energy storage (BESS) projects across the United States in community solar, distributed generation, and large utility scale project segments.Our diverse project pipeline, multiple locations across the US, and unique multidisciplined team sets us apart.

We are a dynamic and innovative renewable energy industry company committed to excellence, collaboration, and driving positive change in our industry.

About the role

OneEnergy is seeking an Associate Salesforce Administrator to provide user support, maintain training documentation, and assist in the development of new functionality. This person will coordinate closely with the Salesforce Manager and Senior Business Process Analyst to identify ways to better support users through case management, training documentation, and system enhancements. This position will report to the Salesforce Manager.

What you'll do

• Investigate and resolve issues submitted to the internal support desk
• Create and maintain training documentation for Salesforce and related systems
• Identify and communicate patterns in support cases and assist in development of a roadmap for improvements
• Implement minor Salesforce configuration changes, including (but not limited to) fields, page layouts, and sharing settings
• Design, develop, maintain Salesforce reports & dashboards for end users within the company
• Lead virtual and in-person end user training

Knowledge, Skills & Abilities

• Excellent relationship-building skills and the ability to liaise with stakeholders at all levels
• Ability to work with end users to understand questions or issues, develop solutions, and confirm those solutions meet end users’ needs
• Ability to analyze information and think systematically, with a focus on scalable and sustainable solutions
• Strong organizational skills and an attention to detail
• Works well independently and as part of a team

Qualifications

• 1-2 years of helpdesk or customer support experience
• 1-2 years of Salesforce administrator experience
• Experience supporting Salesforce Campaigns is a plus
• A desire to gain a thorough understanding of the company’s business processes and industry at large
• Must have a “roll up your sleeves and let’s get the job done right” type attitude
• Demonstrated qualities of integrity, credibility, and professional responsibility
• A willingness to contribute to our culture which thrives on building trust and holding one another accountable.

Compensation:

Seattle: 79,000 - 100,000

Boulder: 72,000 - 90,000

Madison: 65,000 -82,000

OneEnergy’s compensation packages are dependent on an array of factors including, but not limited toskill sets, experience and training, licensure and certifications, geographic location, and otherorganizational needs. We provide generous Paid Time Off (six weeks/year) and an impactful VolunteerTime Off Program. We offer robust employee benefits including comprehensive medical coverage,401(k) matching retirement plan, life insurance, wellness incentives, and more.

We recognize an equitable energy transition requires the participation of diverse communities, groups,and institutions. OneEnergy is an equal opportunity employer and does not discriminate againstotherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry,citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap,veteran status, or any other characteristic protected by applicable federal, state, or local laws.