Salesforce Administrator: Training & User Support

OneEnergy Inc; Seattle (WA); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

PTO 6 weeks

Volunteer Time Off

Medical coverage

401(k) matching

Life insurance

Wellness incentives

Job summary

OneEnergy Inc Seattle, Washington invites an Associate Salesforce Administrator to support users, maintain training docs, and help build new functionality under the Salesforce Manager.

You will collaborate with the Salesforce Manager and Senior Business Process Analyst on case management, training materials, and system enhancements while delivering reports and dashboards and leading end-user training. This is a hands-on, growth-focused role in a renewable energy company.

Qualifications

• 1–2 years of helpdesk or customer support experience.
• 1–2 years of Salesforce administrator experience.
• Experience supporting Salesforce Campaigns is a plus.
• Desire to understand company processes and industry.
• Roll up your sleeves attitude.
• Demonstrated integrity and professional responsibility.
• Willingness to contribute to our culture of trust and accountability.

Responsibilities

• Investigate and resolve issues submitted to the internal support desk.
• Create and maintain training documentation for Salesforce and related systems.
• Identify patterns in support cases and assist in roadmap for improvements.
• Implement minor Salesforce configuration changes (fields, page layouts, sharing settings).
• Design, develop, and maintain Salesforce reports & dashboards for end users.
• Lead virtual and in-person end user training.

Skills

Salesforce admin

Helpdesk

Communication

Training

Problem solving

Stakeholder management

Tools

Salesforce

Job description

OneEnergy Inc Seattle, Washington invites an Associate Salesforce Administrator to support users, maintain training docs, and help build new functionality under the Salesforce Manager.

You will collaborate with the Salesforce Manager and Senior Business Process Analyst on case management, training materials, and system enhancements while delivering reports and dashboards and leading end-user training. This is a hands-on, growth-focused role in a renewable energy company.