Salesforce Service Cloud Architect - Global Care Platform Lead

Ethereum Technologies; Needham (MA); On-site; USD 82,000 - 117,000; Full time

Job summary

Ethereum Technologies is seeking an experienced Salesforce Cloud Solutions Architect to lead the architecture and strategy for Salesforce Service Cloud across North America and Europe, ensuring scalable, secure, and efficient customer care operations. You will bring hands-on expertise in Apex, LWC, and Flow, and you will mentor engineers while coordinating SI/contractor delivery.

The role requires enterprise architecture experience, strong governance of data volumes and security, and a track

Qualifications

• 5+ years of Salesforce architecture experience.
• Hands-on development and design of Service Cloud solutions.
• Experience leading technical teams and delivering via SI/contractors.

Responsibilities

• Lead Salesforce Service Cloud architecture and strategy for North America and EMEA.
• Drive global customer care operations and scalable solutions.
• Mentor engineers and manage SI/contractor delivery teams.

Skills

Salesforce Service Cloud Architecture

Apex

Lightning Web Components (LWC)

Salesforce Flow

Case Management

Omni-Channel Routing

Email-to-Case

Entitlements & Milestones

Experience Cloud

Digital Engagement (In-App/Web)

REST APIs

Platform Events

Queueable

Batch Apex

Change Data Capture

Salesforce Security Model & Governor?

Large Data Volumes

Salesforce DevOps & CI/CD

Copado

Release Management

Leadership & Mentoring

SI/Contractor Delivery Management

Agentforce

Einstein Trust Layer

AI-assisted development tools

Tools

Oracle Integration Cloud (OIC)

Copado

CI/CD tooling

Release Management tooling

REST API tooling

Job description

Ethereum Technologies is seeking an experienced Salesforce Cloud Solutions Architect to lead the architecture and strategy for Salesforce Service Cloud across North America and Europe, ensuring scalable, secure, and efficient customer care operations. You will bring hands-on expertise in Apex, LWC, and Flow, and you will mentor engineers while coordinating SI/contractor delivery.

The role requires enterprise architecture experience, strong governance of data volumes and security, and a track