Salesforce Cloud Solutions Architect - Lead, Service Cloud

Robotics Technologies LLC; Needham (MA); On-site; USD 84,000 - 114,000; Full time

Job summary

Robotics Technologies LLC is seeking a Salesforce Cloud Solutions Architect to lead the technical architecture for Salesforce Service Cloud across North America and EMEA. The role requires hands-on expertise in Apex, LWC, Flow, and integration patterns, plus enterprise architecture leadership.

You will drive design decisions, mentor engineers, and collaborate with business units to deliver scalable, secure cloud solutions at pace in a global environment.

Qualifications

• Expertise in Salesforce Service Cloud architecture and solution design.
• Hands-on development with Apex, LWC, and Salesforce Flow.
• Strong understanding of case management, omni-channel routing, Email-to-Case, entitlements and milestones.

Responsibilities

• Lead end-to-end Salesforce Service Cloud architecture across NA and EMEA.
• Mentor engineers and manage SI/contractor delivery teams.
• Drive secure, scalable integration patterns leveraging REST APIs and Platform Events.

Skills

Salesforce Service Cloud

Apex

Lightning Web Components

Salesforce Flow

Case Management

Omni-Channel Routing

Email-to-Case

Entitlements & Milestones

Experience Cloud

Digital Engagement

REST APIs

Platform Events

Queueable

Batch Apex

Change Data Capture

Oracle Integration Cloud

Salesforce Security Model

Governor Limits

Large Data Volumes

Salesforce DevOps

CI/CD

Copado

Release Management

Team Leadership

Mentoring Engineers

SI/Contractor Delivery

Agentforce

Einstein Trust Layer

AI-assisted development tools

Education

Salesforce Service Cloud Consultant Certification

Salesforce Platform Developer II

Salesforce Architect Certifications

Multi-region Salesforce deployments (preferred)

CCaaS/Telephony integration experience (preferred)

Tools

Oracle Integration Cloud

Job description

Robotics Technologies LLC is seeking a Salesforce Cloud Solutions Architect to lead the technical architecture for Salesforce Service Cloud across North America and EMEA. The role requires hands-on expertise in Apex, LWC, Flow, and integration patterns, plus enterprise architecture leadership.

You will drive design decisions, mentor engineers, and collaborate with business units to deliver scalable, secure cloud solutions at pace in a global environment.