Salesforce Cloud Architect: Service Cloud & Integrations

Valiant Technologies LLC; Needham (MA); On-site; USD 82,000 - 117,000; Full time

Job summary

Valiant Technologies LLC is seeking an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud across North America and EMEA. You will drive global customer care operations, with hands-on development in Apex, LWC, and Flow, and leadership of technical teams.

The ideal candidate will have enterprise architecture experience, strong security awareness, and a track record delivering scalable Salesforce Service Cloud solutions in

Qualifications

• Experience with Salesforce Service Cloud architecture and implementation.
• Hands-on development with Apex, LWC, and Salesforce Flow.
• Strong understanding of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.

Responsibilities

• Lead technical architecture and strategy for Salesforce Service Cloud deployments.
• Drive global customer care operations across NA and EMEA.
• Mentor engineers and manage SI/contractor delivery.

Skills

Salesforce Service Cloud

Apex & LWC

Salesforce Flow

Case Management

Omni-Channel Routing

Experience Cloud

Digital Engagement

REST APIs

Platform Events

Queueable / Batch Apex

Change Data Capture

OIC Middleware

Security & Gov Limits

DevOps & Copado

Team Leadership

Tools

OIC Middleware

Copado

CI/CD tooling

Job description

Valiant Technologies LLC is seeking an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud across North America and EMEA. You will drive global customer care operations, with hands-on development in Apex, LWC, and Flow, and leadership of technical teams.

The ideal candidate will have enterprise architecture experience, strong security awareness, and a track record delivering scalable Salesforce Service Cloud solutions in