Salesforce Solution Architect - Service Cloud Expert (Hybrid)

Capgemini; Chicago (IL); Hybrid; USD 101,000 - 183,000; Full time

Job summary

Capgemini in the United States is seeking an experienced Salesforce Solution Architect to lead the design and implementation of scalable Service Cloud and Revenue Cloud solutions. You will own the Salesforce architecture, data model, security, and integrations across complex environments in a hybrid work setup.

This role demands strong governance, high-level design delivery, and clear technical documentation, with certifications in Service Cloud and Experience Cloud.

Qualifications

• Minimum 5 years of Salesforce implementation experience as a Solution Architect.
• Proven expertise in Salesforce Service Cloud and related capabilities.
• Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.
• Experience leading technical design and governance processes.
• Salesforce Certifications: Service Cloud, Experience Cloud (required).
• Experience with Revenue Cloud and handling sensitive data.

Responsibilities

• Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.
• Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.
• Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.
• Produce high-quality documentation and oversee low-level technical design deliverables.
• Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.
• Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

Skills

Salesforce architecture

Data modeling

Security

DevOps

Integrations

Governance

Documentation

Analytics tools

Revenue Cloud

Tools

Salesforce tooling

Integration frameworks

Job description

Capgemini in the United States is seeking an experienced Salesforce Solution Architect to lead the design and implementation of scalable Service Cloud and Revenue Cloud solutions. You will own the Salesforce architecture, data model, security, and integrations across complex environments in a hybrid work setup.

This role demands strong governance, high-level design delivery, and clear technical documentation, with certifications in Service Cloud and Experience Cloud.