Global Salesforce Service Cloud Architect Lead

Quantum Technologies. LLC; Needham (MA); On-site; USD 84,000 - 114,000; Full time

Job summary

Quantum Technologies. LLC in Needham, MA is seeking an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud, guiding customer care operations across North America and EMEA.

The ideal candidate will combine hands-on Salesforce expertise with enterprise architecture experience, and will mentor engineers, manage SI/contractor delivery, and drive DevOps practices using CI/CD tools.

Qualifications

• Strong expertise in Salesforce Service Cloud Architecture.
• Hands-on experience with Apex, Lightning Web Components (LWC), and Salesforce Flow.
• Deep knowledge of Case Management, Omni-Channel Routing, Email-to-Case, Entitlements & Milestones.
• Experience with Experience Cloud and Digital Engagement (In-App/Web Messaging).
• Strong integration experience with REST APIs, Platform Events, Queueable, Batch Apex, and Change Data Capture.
• Experience with Oracle Integration Cloud (OIC) or equivalent middleware.
• Strong understanding of Salesforce Security Model, Governor Limits, and Large Data Volumes.
• Experience with Salesforce DevOps, CI/CD, Copado, and Release Management.
• Experience leading technical teams, mentoring engineers, and managing SI/contractor delivery.
• Knowledge of Agentforce, Einstein Trust Layer, and AI-assisted development tools is a plus.

Responsibilities

• Lead the technical architecture and strategy for Salesforce Service Cloud.
• Drive global customer care operations across North America and EMEA.
• Provide hands-on technical leadership and enterprise architecture experience.
• Mentor engineers and manage SI/contractor delivery for projects.
• Design, scale, and optimize Salesforce Service Cloud solutions.

Skills

Salesforce Service Cloud Architecture

Apex, LWC & Salesforce Flow

Case Management

Omni-Channel Routing

Email-to-Case

Entitlements & Milestones

Experience Cloud & Digital Engagement

REST APIs Integration

Platform Events & Change Data Capture

OIC / Middleware

Salesforce Security & Governor Limits

Salesforce DevOps, CI/CD, Copado

Leadership & Mentoring

Agentforce, Einstein Trust Layer, AI工具

Job description

Quantum Technologies. LLC in Needham, MA is seeking an experienced Salesforce Cloud Solutions Architect to lead the technical architecture and strategy for Salesforce Service Cloud, guiding customer care operations across North America and EMEA.

The ideal candidate will combine hands-on Salesforce expertise with enterprise architecture experience, and will mentor engineers, manage SI/contractor delivery, and drive DevOps practices using CI/CD tools.