Salesforce Service Cloud Admin & Ops Optimizer

Ventura Foods; Irvine (CA); On-site; USD 87,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off

Employee events

Job summary

Ventura Foods is seeking a Salesforce Service Cloud Administrator to own and optimize the platform powering customer-facing operations. You will serve as the business owner of Service Cloud, improving case management and user adoption while delivering insights across teams.

You’ll translate business needs into scalable Salesforce solutions, build dashboards, and develop training materials to drive adoption and best practices. Collaboration with IT and business stakeholders is essential.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 1+ years hands-on Salesforce Administrator experience with a focus on Service Cloud.
• ADM-201 certification desired; Service Cloud Consultant and Advanced Administrator certifications preferred.

Responsibilities

• Administer, maintain, and optimize Salesforce Service Cloud to support multiple teams.
• Manage user accounts, profiles, permission sets, queues, and roles for a large user base.
• Configure case management, routing rules, automations (Flows, Validation Rules), Omni-Channel, chat, and knowledge base.

Skills

Salesforce Service Cloud

User management

Dashboards & reports

Training & adoption

Stakeholder liaison

Education

Bachelor's degree

ADM-201 certification desired

Service Cloud Consultant cert preferred

Tools

Salesforce automation tools

APIs integration

Job description

Ventura Foods is seeking a Salesforce Service Cloud Administrator to own and optimize the platform powering customer-facing operations. You will serve as the business owner of Service Cloud, improving case management and user adoption while delivering insights across teams.

You’ll translate business needs into scalable Salesforce solutions, build dashboards, and develop training materials to drive adoption and best practices. Collaboration with IT and business stakeholders is essential.