Senior Salesforce CRM Analyst — Data & Adoption (Remote)

Ventura Foods; Irvine (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Profit Sharing and 401(k) matching

Paid Vacation, Sick Time, Holidays

Annual bonus program

Employee Assistance Programs

Job summary

Ventura Foods is seeking a Sr. Salesforce Administrator to lead Velocity CRM enhancements and user support. You will train users, maintain data quality, and design dashboards for commercial teams while aligning with cross-functional stakeholders across Sales, Marketing, CS, IT, and Finance.

The role requires strong Salesforce admin experience, certs preferred, and a proactive governance mindset to improve adoption and ROI within a remote, salary-based structure.

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience 4+yrs) and minimum 2 years of experience as Salesforce Administrator required
• 2-3 years experience working with Salesforce Core Clouds (Sales Cloud, Service Cloud, Experience Cloud and Marketing Cloud) using best practices
• 3-4 years experience with analyzing business data

Responsibilities

• Drive the ongoing development, support, and enhancement of Ventura Foods' Salesforce CRM platform (Velocity), collaborating with cross-functional Commercial teams to identify business needs, define requirements, and implement solutions that improve operational efficiency and customer engagement.
• Administer and continuously enhance the Salesforce CRM platform by managing user access, monitoring and resolving system issues, and optimizing configurations and processes to support a growing user base of more than 250 Commercial users.
• Serve as the primary point of contact for Velocity CRM user support, providing timely resolution of user questions, troubleshooting system issues, and delivering day-to-day help desk support to the Commercial organization. Drive user adoption and effectiveness through onboarding, training, and ongoing coaching, partnering with Learning & Development to support new users.
• Monitor and improve the overall health, value, and effectiveness of the Velocity CRM platform through data analysis, adoption tracking, and ongoing system usage evaluation. Manage and maintain 3rd party industry data in Velocity.
• Lead CRM data stewardship and reporting efforts within the Velocity platform by ensuring data quality, consistency, and usability across Commercial business processes. Design and maintain custom reports and dashboards for functional teams, incorporating business, adoption, and system usage metrics to measure effectiveness, identify improvement opportunities, and support informed decision-making.
• Coordinate and support User Acceptance Testing (UAT) for CRM enhancements, new functionality, new software (to be integrated with Salesforce), and system updates by developing test scenarios, validating business requirements, documenting results, and identifying defects or process impacts. Partner with business stakeholders and technical teams to ensure solutions meet user needs and are successfully adopted within the Commercial organization.

Skills

Communication skills

Analytical skills

Excel knowledge

Project management

Requirements gathering

Salesforce Declarative Code

Workflow & dashboards

Business process understanding

Education

Bachelor's degree in IT/Business

Salesforce Admin certification preferred (ADM 201/211)

Tools

Sales Cloud

Service Cloud

Experience Cloud

Marketing Cloud

MicroStrategy

Job description

Ventura Foods is seeking a Sr. Salesforce Administrator to lead Velocity CRM enhancements and user support. You will train users, maintain data quality, and design dashboards for commercial teams while aligning with cross-functional stakeholders across Sales, Marketing, CS, IT, and Finance.

The role requires strong Salesforce admin experience, certs preferred, and a proactive governance mindset to improve adoption and ROI within a remote, salary-based structure.