Salesforce Senior Engagement Manager

LTM; Charlotte (NC); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Comprehensive Medical Plan CoveringMed

Disability Coverage

401(k) Plan with Company match

Life Insurance

Vacation Time, Sick Leave, Paid H olid

Job summary

LTIMindtree is seeking a Salesforce Senior Engagement Manager in Charlotte, NC to own client engagements and lead large-scale Salesforce delivery programs. You will interface with senior customer leadership, oversee governance, and drive revenue and delivery excellence across onshore/offshore teams.

Responsibilities include managing program governance, financials, and stakeholder communications, while identifying opportunities for account growth and SOW management.

Qualifications

• 12+ years in IT services consulting, program management or customer engagement management.
• Strong experience managing enterprise Salesforce CRM programs.
• Proven ability to manage large distributed onshore/offshore delivery teams.
• Strong governance, stakeholder management and executive communication capabilities.
• Experience with SOWs, contracts, change requests and commercial management.
• Experience with Agile/Scrum and enterprise delivery methodologies.
• Excellent leadership, negotiation and presentation skills.
• Experience driving account growth and customer satisfaction.

Responsibilities

• Own strategic client engagements and ensure client satisfaction.
• Drive program governance: scope, schedule, quality, risks, milestones.
• Partner with Salesforce Architects, Delivery Managers and Product Owners for execution.
• Coordinate across onshore and offshore delivery teams.
• Manage engagement financials including revenue, margins, forecasting and budgeting.
• Identify opportunities for expanding Salesforce capabilities within the customer environment.

Skills

Senior Engagement Management

Stakeholder management

Salesforce CRM program governance

Executive communications

Financials and SOW management

Agile/Scrum methods

Leadership and mentoring

Client relationship management

Tools

Salesforce CRM

Job description

Role Description

We are looking for an experienced Salesforce Senior Engagement Manager to own strategic client engagements and drive successful delivery of largescale Salesforce programs The role will serve as the primary interface between customer leadership business stakeholders and delivery teams with accountability for client satisfaction program governance financial performance delivery excellence risk management and account growth.

Job Title: Salesforce Senior Engagement Manager

Job Location: Charlotte, NC

Key Responsibilities

• Client Engagement Management
  • Serve as the primary engagement point for senior customer stakeholders and build strong trusted client relationships
  • Understand customer business priorities and align Salesforce delivery roadmaps with strategic objectives
  • Conduct executivelevel governance meetings steering committee reviews and engagement health discussions
  • Manage client expectations escalations dependencies and critical delivery decisions
  • Drive overall customer satisfaction and ensure consistent stakeholder communication
• Program Delivery Management
  • Own endtoend delivery of complex Salesforce transformation implementation enhancement and support engagements
  • Provide oversight across multiple Salesforce workstreams releases and distributed delivery teams
  • Partner with Salesforce Architects Delivery Managers Product Owners Scrum Masters and technical teams to ensure successful execution
  • Establish delivery governance covering scope schedule quality risks dependencies and milestones
  • Monitor program KPIs delivery health resource utilization and overall engagement performance
  • Proactively identify program risks delivery challenges and dependencies and drive mitigation plans
  • Ensure smooth coordination between onshore and offshore teams
• Financial Commercial Management
  • Own engagement financials including revenue margin forecasting budgeting billing and resource utilization
  • Monitor project profitability and proactively address financial or operational variances
  • Manage contractual commitments SOW deliverables change requests and commercial dependencies
  • Partner with account leadership on resource planning staffing and demand forecasting
  • Ensure timely invoicing milestone tracking and commercial governance
• Account Growth Business Development
  • Identify opportunities for expanding Salesforce capabilities within the customer environment
  • Partner with Sales and Account Leadership on proposals estimates SOWs renewals and new opportunities
  • Support solutioning and presales activities for Salesforce transformation initiatives
  • Drive account growth through customer relationships delivery credibility and identification of new business opportunities
  • Contribute to strategic account planning and Salesforce capability positioning
• Governance Leadership
  • Establish effective program governance and executive reporting mechanisms
  • Provide leadership and direction to crossfunctional onshoreoffshore teams
  • Drive delivery standards Agile practices quality processes and continuous improvement
  • Mentor Project Managers Delivery Managers Scrum Masters and other engagement team members
  • Coordinate with Salesforce technical leadership to ensure business priorities and technical roadmaps remain aligned
  • Manage escalations and drive timely decisions across business functional and technical stakeholders

Required Skills

• 12 years of experience in IT services consulting program management or customer engagement management
• Strong experience managing enterprise SalesforceCRM programs
• Proven experience managing large distributed onshoreoffshore delivery teams
• Strong understanding of Salesforce Sales Cloud Service Cloud Experience Cloud Platform and integrationdriven enterprise programs
• Strong program governance stakeholder management and executive communication capabilities
• Experience managing PL revenue margins forecasts utilization billing and project financials
• Strong experience with SOWs contracts change requests estimations and commercial management
• Ability to manage multiple workstreams dependencies risks and seniorlevel escalations
• Experience with AgileScrum and enterprise delivery methodologies
• Excellent leadership negotiation presentation and customer relationship management skills

Preferred Qualifications

• Salesforce certifications or strong Salesforce ecosystem experience preferred
• PMP PgMP SAFe Scrum or Agile certifications are advantageous
• Experience managing large Salesforce implementation and AMSsupport engagements
• Experience supporting Salesforce proposals presales solutioning and account expansion
• Experience working with executivelevel customer stakeholders

Key Deliverables

• Engagement Program Governance
• Client Relationship Management
• Executive SteerCo Reporting
• Delivery Milestone Management
• Financial and Commercial Governance
• Revenue Margin Forecast Management
• Risk Issue Escalation Management
• Resource Capacity Planning
• SOW Change Request Management

Other Details

Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.