Salesforce Product & Process Lead (Remote)

Arrow Electronics; Bismarck (ND); Remote; USD 88,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short/Long disability insurance

HSA/HRA options

Paid time off

Tuition reimbursement

Growth opportunities

Job summary

Arrow Electronics is seeking a Business Process Manager to own Salesforce administration, product ownership, and end-to-end business process design. You will translate business needs into scalable platform solutions, and drive collaboration across IT, sales, and operations to boost efficiency and agility.

The role emphasizes backlog ownership, requirements gathering, UAT, release validation, and ongoing adoption of automation to enhance customer, partner, and employee experiences.

Qualifications

• Advanced knowledge and experience in Salesforce Administration.
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.
• Must be able to handle all technical support inquiries for Salesforce and adjacent Salesforce tools such as Outlook Add-ins, SalesLoft, and integrated systems such as Power BI and other Arrow Salesforce Orgs via SF-to-SF Connectors.
• Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow.
• Proficiency with Salesforce automation capabilities, including Flow Builder, approval processes, and declarative automation best practices.
• Strong Salesforce configuration and administration experience required.
• Must be extremely proficient in SFDC data modeling for reports and dashboards.
• Demonstrated expertise in Salesforce administration, data modeling, automation, security, and platform configuration, with experience partnering with developers, architects, integration specialists, and business stakeholders to deliver enterprise-scale solutions.
• 5+ years experience supporting Salesforce platforms.
• 3+ years experience functioning as Product Owner, Business Analyst, or Business Process Manager.
• Experience supporting platform integrations.
• or equivalent work experience.

Responsibilities

• Own and prioritize the Salesforce product backlogs.
• Gather business requirements and translate them into epics, features, user stories, and acceptance criteria.
• Facilitate sprint planning, backlog grooming, demos, retrospectives, and stakeholder reviews.
• Partner with business leaders to identify opportunities for automation and process improvements.
• Drive adoption of platform capabilities that improve customer, partner, and employee experiences.
• Manage platform support, enhancement requests, release validation activities, and user adoption initiatives across Salesforce.
• Operates with minimal supervision while managing competing priorities across strategic projects, enhancement requests, production support, and governance activities.
• Contributes to process improvements
• Leads requirements gathering, solution design discussions, UAT activities, release validations, and post-deployment support for medium to large-scale initiatives.
• Evaluates and recommends configuration, automation, integration, and process improvement solutions while ensuring alignment with enterprise architecture, scalability, and business objectives.
• Influences prioritization decisions across multiple stakeholder groups and manages dependencies between business, technical, and vendor teams.

Skills

Salesforce administration

Product ownership

Business process design

Agile/Scrum

Education

5+ years Salesforce experience

CSPO/CSPO-equivalent

Tools

Salesforce Flow

Salesforce data modeling

Power BI

SalesLoft / Outlook Add-ins

Job description

Arrow Electronics is seeking a Business Process Manager to own Salesforce administration, product ownership, and end-to-end business process design. You will translate business needs into scalable platform solutions, and drive collaboration across IT, sales, and operations to boost efficiency and agility.

The role emphasizes backlog ownership, requirements gathering, UAT, release validation, and ongoing adoption of automation to enhance customer, partner, and employee experiences.