Salesforce Ops Specialist - Issue Resolution

IBM

San Francisco (CA)

Remote

USD 120,000 - 160,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

IBM Consulting is seeking a skilled Package Specialist for Salesforce Functional Operations to analyze and support complex Salesforce issues, drive productivity improvements, and enhance application health. You will work with stakeholders to ensure seamless functionality and continuous improvement across Salesforce implementations.

Role is remote within the United States; travel not required. Strong analytical, troubleshooting, and communication skills are essential to optimize report changes,

Qualifications

In-depth analysis and support for Salesforce application issues including root cause analysis.
Troubleshoot and resolve defects and incidents in Salesforce environments.
Configure and customize Salesforce apps, including reports and object data changes.
Communicate technical info to stakeholders with metrics and SLA awareness.

Responsibilities

Analyze issues beyond L1.5 support, provide functional detail, and shift incidents left.
Perform problem management to identify root causes and preventive plans.
Implement minor enhancements like report changes and data modifications per client requests.
Represent the team to stakeholders with metrics and ensure SLA compliance.
Identify opportunities to improve application health and automate use cases.

Skills

Salesforce Application Support

Technical Troubleshooting

Problem Management

Salesforce Configuration

Stakeholder Communication

Job description

Role is remote within the United States; travel not required. Strong analytical, troubleshooting, and communication skills are essential to optimize report changes,

Get your free, confidential resume review.

or drag and drop your file here.