Salesforce & nCino BA - Strategic Requirements Lead

KeyBank; Brooklyn (OH); On-site; USD 71,000 - 125,000; Full time

Job summary

KeyBank is seeking a business systems analyst to drive Salesforce/nCino optimization in Brooklyn, OH. You will lead discovery sessions, document current and future processes, and translate business needs into technical requirements for the development team.

You will write acceptance criteria, coordinate testing, and support change management while collaborating with product owners to maximize business value. Strong communication is essential.

Qualifications

• Undergraduate degree in business or equivalent work experience.
• 2-3 years of experience in commercial lending support one or more areas of the loan lifecycle.
• 1-2 years of experience using Salesforce/nCino or other digital loan origination application.
• Project management experience or experience leading teams and/or projects.
• Knowledge of system testing concepts.
• Excellent written and verbal communication skills, including strong presentation skills.

Responsibilities

• Lead discovery and deep dive sessions to understand current state, pain points, and opportunities to improve system functionality or business processes.
• Document current state and future state processes using process flow diagrams and design tools.
• Provide thought leadership in brainstorming, design, and solution meetings with business and tech teams.
• Serve as voice of end users to ensure system functionality meets business needs.
• Act as SME on development projects from inception to ensure design and implementation meet business needs.
• Capture and expand user stories to translate requirements to technical specs for developers.
• Write acceptance criteria and test scripts to verify new functionality during development and release.
• Analyze system dependencies to reduce issues in systems and processes.
• Coordinate and execute testing with teams and end users, including hands-on testing where needed.
• Assist with change management activities and documentation.
• Assist with backlog prioritization and influence product backlog to maximize business value.
• Collaborate with product owners to keep stakeholders informed on progress.

Skills

Project management

Communication

Requirements gathering

Analytical thinking

Time management

Education

Undergraduate degree in business or equivalent

Tools

Salesforce/nCino

Job description

KeyBank is seeking a business systems analyst to drive Salesforce/nCino optimization in Brooklyn, OH. You will lead discovery sessions, document current and future processes, and translate business needs into technical requirements for the development team.

You will write acceptance criteria, coordinate testing, and support change management while collaborating with product owners to maximize business value. Strong communication is essential.