Salesforce/nCino Business Analyst

KeyBank; Brooklyn (OH); On-site; USD 71,000 - 125,000; Full time

Job summary

KeyBank is seeking a business systems analyst to drive Salesforce/nCino optimization in Brooklyn, OH. You will lead discovery sessions, document current and future processes, and translate business needs into technical requirements for the development team.

You will write acceptance criteria, coordinate testing, and support change management while collaborating with product owners to maximize business value. Strong communication is essential.

Qualifications

• Undergraduate degree in business or equivalent work experience.
• 2-3 years of experience in commercial lending support one or more areas of the loan lifecycle.
• 1-2 years of experience using Salesforce/nCino or other digital loan origination application.
• Project management experience or experience leading teams and/or projects.
• Knowledge of system testing concepts.
• Excellent written and verbal communication skills, including strong presentation skills.

Responsibilities

• Lead discovery and deep dive sessions to understand current state, pain points, and opportunities to improve system functionality or business processes.
• Document current state and future state processes using process flow diagrams and design tools.
• Provide thought leadership in brainstorming, design, and solution meetings with business and tech teams.
• Serve as voice of end users to ensure system functionality meets business needs.
• Act as SME on development projects from inception to ensure design and implementation meet business needs.
• Capture and expand user stories to translate requirements to technical specs for developers.
• Write acceptance criteria and test scripts to verify new functionality during development and release.
• Analyze system dependencies to reduce issues in systems and processes.
• Coordinate and execute testing with teams and end users, including hands-on testing where needed.
• Assist with change management activities and documentation.
• Assist with backlog prioritization and influence product backlog to maximize business value.
• Collaborate with product owners to keep stakeholders informed on progress.

Skills

Project management

Communication

Requirements gathering

Analytical thinking

Time management

Education

Undergraduate degree in business or equivalent

Tools

Salesforce/nCino

Job description

Location

4910 Tiedeman Road, Brooklyn Ohio

This position is responsible for executing against the strategic projects for enhancing the capabilities of the Salesforce and nCino platform. This individual works closely with the line of business and technology colleagues to elicit, capture, and translate business requirements into technical requirements that can be conveyed with the appropriate level of detail to the development team. This role is responsible for scheduling and leading requirement gathering sessions with cross functional partners including external vendors as needed for the optimization of system capabilities. This role is highly visible with the ability to have direct impact on the organization and our internal and external customers. The successful candidate must have experience with the commercial lending process, possess a continuous improvement mindset, and have outstanding written and verbal communication skills.

Essential Job Functions

• Lead discovery and deep dive sessions to understand and document current state, pain points, and areas of opportunity to improve the system functionality and/or business process.
• Document current state and future state processes utilizing process flow diagrams and other process design tools.
• Provide thought leadership in leading brainstorming, design, and solution meetings with the line of business end users and technology teams.
• Serve as the voice of the end users to ensure system functionality and solutions meet the needs of the business.
• Act as subject matter expert on development projects from inception to ensure project/system design and implementation meets the needs of the business.
• Capture and expand upon user stories to translate business requirements into technical requirements and convey the appropriate level of detail to the development team.
• Writes acceptance criteria and test scripts to ensure new functionality is working as designed throughout the development and release management process.
• Perform analysis and research of system dependencies to reduce system and process issues.
• Manage testing coordination, execution and sign-off with the various teams and end-users, including ability to test on own and assign to others.
• Assists with change management activities and documentation
• Assists with prioritization of project backlogs and influence the larger system/product backlog with a goal of maximizing business value.
• Partners closely with area and functional product owners to keep them informed on project details and progress.

Required Qualifications

• Undergraduate degree in business or equivalent work experience
• Experience with / knowledge of multiple types of lending (e.g. institutional, middle market, business banking, small business) preferred
• 2-3 years of experience in commercial lending support one or more areas of the loan lifecycle
• 1-2 years of experience using Salesforce/nCino or other digital loan origination application
• Project management experience or experience leading teams and/or projects
• Knowledge of system testing concepts
• Ability to plan, multi-task, manage time effectively, and work on own with limited direction
• Excellent written and verbal communication skills, including strong presentation skills that can explain technical concepts for non-technical audiences

Compensation And Benefits

This position is eligible to earn a base salary in the range of $71,000.00 - $125,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/03/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].