Salesforce Lead Engineer (Certified Architect)

Cloud Brite Systems India Private Limited; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Cloud Brite Systems India Private Limited seeks a Salesforce Lead Engineer (Certified Architect) to drive the technical architecture of the Engagement Layer, crafting mission-critical capabilities on Snowflake-backed data with Service Cloud and Agentforce Voice.

The role includes release engineering, governance of data foundations, and collaboration with clients on contact-center and loan-servicing workflows, with remote/hybrid work in the US.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 8+ years of Salesforce development and architecture experience.
• Salesforce Certified Technical Architect, Application Architect, or System Architect credential required.
• Hands-on experience with Service Cloud and Agentforce (or comparable AI-enabled service automation).
• Experience integrating Salesforce with external data platforms such as Snowflake via MuleSoft.

Responsibilities

• Architect Service Cloud and Agentforce Voice solutions for client's contact-center and loan-servicing workflows.
• Own release engineering and environment management for the Salesforce engagement layer.
• Direct and review the work of the Salesforce Engineer, ensuring designs align with the governed Snowflake data foundation.
• Support the Contact Center Intelligence use case: IVR and telephony data flowing through Service Cloud and Agentforce into Snowflake and Tableau.
• Participate in sprint planning and reviews, reporting progress on Task 5 deliverables to the Engagement Lead and PM.
• Be available to support client interviews and technical discussions as needed.

Skills

Salesforce development

Architecture leadership

Service Cloud

Agentforce Voice

IVR/telephony

Education

Bachelor's degree in Computer Science or related field

Tools

Snowflake

MuleSoft

Job description

Cloud Brite Systems India Private Limited | Full time

Salesforce Lead Engineer (Certified Architect)

Anywhere in US (DC, MD, VA is preferred), United States | Posted on 08/14/2026

• City Anywhere in US (DC, MD, VA is preferred)
• Country United States

About Us

Brite Systems is a Salesforce Summit Partner delivering cloud, AI, and digital transformation solutions for public sector, healthcare, nonprofit, and commercial organizations. We specialize in Salesforce implementations, enterprise modernization, AWS cloud-native solutions, and AI-driven platforms that help organizations improve operational efficiency and service delivery. With a strong focus on innovation, collaboration, and customer success, Brite Systems continues to support organizations across the U.S. in building scalable and impactful technology solutions.

About Brite Systems

BriteSystems Inc. is a U.S.-based, AI-led digital transformation company. Since2006, we have helped government and nonprofit organizations modernize theirtechnology, improve operations, and deliver better outcomes for the communitiesthey serve.

Headquarteredin Indianapolis, Brite brings together expertise across Salesforce, AWS,MuleSoft, AI, and our proprietary Enlite Accelerator to solve complexchallenges and create meaningful impact.

AtBrite, you’ll be part of a collaborative, people-first team where innovation,continuous learning, and meaningful work come together. We’re proud to berecognized among Indiana’s fastest-growing companies, named to the Inc. 5000list of America’s fastest-growing private companies, and recognized as a GreatPlace to Work in Indiana for seven years.

JoinBrite to build innovative technology, grow your career, and make a difference.

Job Description

The Salesforce Lead Engineer is the technical architect for the Engagement Layer, designing missionand constituent-facing capabilities on governed Snowflake data, includingService Cloud, Agentforce Voice, and managed release engineering forcontact-center and loan-servicing workflows.

Responsibilities

• ArchitectService Cloud and Agentforce Voice solutions for client's contact-center andloan-servicing workflows.
• Own release engineering and environment management for the Salesforce engagementlayer.
• Direct and review the work of the Salesforce Engineer, ensuring designs align with thegoverned Snowflake data foundation.
• Support the Contact Center Intelligence use case: IVR and telephony data flowingthrough Service Cloud and Agentforce into Snowflake and Tableau.
• Participate in sprint planning and reviews, reporting progress on Task 5 deliverables tothe Engagement Lead and PM.
• Be available to support client interviews and technical discussions as needed.

Qualifications

• Bachelor'sdegree in Computer Science, Information Systems, or equivalent experience.
• 8+years of Salesforce development and architecture experience.
• SalesforceCertified Technical Architect, Application Architect, or System Architect credential required.
• Hands-onexperience with Service Cloud and Agentforce (or comparable AI-enabled serviceautomation).
• Experienceintegrating Salesforce with external data platforms such as Snowflake viaMuleSoft.

Work Type

Remote / Hybrid (mostlywork remote with occasional in-person meetings)

BriteSystems is an Equal Employment Opportunity and Aff qualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender perception oridentity, national origin, age, marital status, protected veteran status, ordisability status.