Salesforce Engineer

Cloud Brite Systems India Private Limited; Washington, Virginia (District of Columbia, IL); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Brite Systems is seeking a Salesforce Engineer to build and configure Service Cloud and Agentforce Voice for a modernized contact-center and loan-servicing workflow. You will work under the Salesforce Lead Engineer to deliver scalable solutions for government and nonprofit clients.

The role requires 4+ years of Salesforce development, Service Cloud expertise, and Agile/Scrum delivery experience. Remote/hybrid work is available, with occasional in-person meetings.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 4+ years of Salesforce development experience.
• Experience with Service Cloud; Agentforce or AI-enabled service tooling experience a plus.
• Prior experience delivering in an Agile/Scrum environment.
• Government contracting experience with a professional services/consulting organization a plus.

Responsibilities

• Configure and develop Service Cloud and Agentforce Voice features per designs approved by the Salesforce Lead Engineer.
• Build and unit-test Salesforce components supporting contact-center and loan-servicing use cases.
• Support integration testing with MuleSoft flows connecting Salesforce to Snowflake and legacy systems.
• Participate in two-week sprint ceremonies, including planning, review, and retrospective.
• Document configuration and support user acceptance testing sessions with client stakeholders.
• Assist with release deployment and post-release support under the Lead Engineer's release management process.

Skills

Agile/Scrum

Salesforce domain knowledge

Education

Bachelor's degree in Computer Science or equivalent

Tools

Salesforce Service Cloud

Agentforce

MuleSoft

Job description

• City Anywhere in US (DC, MD, VA is preferred)
• Country United States

About Us

Brite Systems is a Salesforce Summit Partner delivering cloud, AI, and digital transformation solutions for public sector, healthcare, nonprofit, and commercial organizations. We specialize in Salesforce implementations, enterprise modernization, AWS cloud-native solutions, and AI-driven platforms that help organizations improve operational efficiency and service delivery. With a strong focus on innovation, collaboration, and customer success, Brite Systems continues to support organizations across the U.S. in building scalable and impactful technology solutions.

Job Description

About Brite Systems

BriteSystems Inc. is a U.S.-based, AI-led digital transformation company. Since2006, we have helped government and nonprofit organizations modernize theirtechnology, improve operations, and deliver better outcomes for the communitiesthey serve.

Headquarteredin Indianapolis, Brite brings together expertise across Salesforce, AWS,MuleSoft, AI, and our proprietary Enlite Accelerator to solve complexchallenges and create meaningful impact.

AtBrite, you’ll be part of a collaborative, people-first team where innovation,continuous learning, and meaningful work come together. We’re proud to berecognized among Indiana’s fastest-growing companies, named to the Inc. 5000list of America’s fastest-growing private companies, and recognized as a GreatPlace to Work in Indiana for seven years.

JoinBrite to build innovative technology, grow your career, and make a difference.

Job Description

The SalesforceEngineer builds and configures Service Cloud and Agentforce Voice capabilitiesunder the direction of the Salesforce Lead Engineer, supporting client'scontact-center and loan-servicing workflow modernization.

Responsibilities

• Configureand develop Service Cloud and Agentforce Voice features per designs approved bythe Salesforce Lead Engineer.
• Buildand unit-test Salesforce components supporting contact-center andloan-servicing use cases.
• Supportintegration testing with MuleSoft flows connecting Salesforce to Snowflake andlegacy systems.
• Participatein two-week sprint ceremonies, including planning, review, and retrospective.
• Documentconfiguration and support user acceptance testing sessions with client stakeholders.
• Assistwith release deployment and post-release support under the Lead Engineer'srelease management process.

Qualifications

• Bachelor'sdegree in Computer Science, Information Systems, or equivalent experience.
• 4+years of Salesforce development experience.
• Experiencewith Service Cloud; Agentforce or AI-enabled service tooling experience a plus.
• Priorexperience delivering in an Agile/Scrum environment.
• Governmentcontracting experience with a professional services/consulting organization aplus.

WorkType

Remote / Hybrid (mostlywork remote with occasional in-person meetings)

BriteSystems is an Equal Employment Opportunity and Affimative Action Employer. Qualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender perception oridentity, national origin, age, marital status, protected veteran status, ordisability status.