Senior Salesforce Architect (Certified) — Remote/Hybrid

Cloud Brite Systems India Private Limited; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Cloud Brite Systems India Private Limited seeks a Salesforce Lead Engineer (Certified Architect) to drive the technical architecture of the Engagement Layer, crafting mission-critical capabilities on Snowflake-backed data with Service Cloud and Agentforce Voice.

The role includes release engineering, governance of data foundations, and collaboration with clients on contact-center and loan-servicing workflows, with remote/hybrid work in the US.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 8+ years of Salesforce development and architecture experience.
• Salesforce Certified Technical Architect, Application Architect, or System Architect credential required.
• Hands-on experience with Service Cloud and Agentforce (or comparable AI-enabled service automation).
• Experience integrating Salesforce with external data platforms such as Snowflake via MuleSoft.

Responsibilities

• Architect Service Cloud and Agentforce Voice solutions for client's contact-center and loan-servicing workflows.
• Own release engineering and environment management for the Salesforce engagement layer.
• Direct and review the work of the Salesforce Engineer, ensuring designs align with the governed Snowflake data foundation.
• Support the Contact Center Intelligence use case: IVR and telephony data flowing through Service Cloud and Agentforce into Snowflake and Tableau.
• Participate in sprint planning and reviews, reporting progress on Task 5 deliverables to the Engagement Lead and PM.
• Be available to support client interviews and technical discussions as needed.

Skills

Salesforce development

Architecture leadership

Service Cloud

Agentforce Voice

IVR/telephony

Education

Bachelor's degree in Computer Science or related field

Tools

Snowflake

MuleSoft

Job description

Cloud Brite Systems India Private Limited seeks a Salesforce Lead Engineer (Certified Architect) to drive the technical architecture of the Engagement Layer, crafting mission-critical capabilities on Snowflake-backed data with Service Cloud and Agentforce Voice.

The role includes release engineering, governance of data foundations, and collaboration with clients on contact-center and loan-servicing workflows, with remote/hybrid work in the US.