Salesforce Lead Engineer

Brite; Washington; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Brite Systems Inc. is a U.S.-based AI-led digital transformation company delivering modernized technology for government and nonprofit sectors.

We seek a Salesforce Lead Engineer to architect the Engagement Layer, integrating Service Cloud, Agent force Voice, and Snowflake-backed release engineering for contact-center and loan-servicing workflows. You will lead design and delivery, mentor Salesforce engineers, and collaborate with cross-functional teams.

Qualifications

• Bachelor's degree or equivalent experience in CS/IS or related field.
• 8+ years of Salesforce development and architecture experience.
• Salesforce certifications: CTA/Architect/System Architect mandatory.
• Hands-on with Service Cloud and Agent force (or similar AI-enabled service automation).
• Experience integrating Salesforce with Snowflake via MuleSoft.
• Public-sector Salesforce delivery experience preferred.

Responsibilities

• Architect Service Cloud and Agent force solutions for contact-center and loan-servicing workflows.
• Own release engineering and environment management for the Salesforce engagement layer.
• Direct and review the Salesforce Engineer's work ensuring alignment with Snowflake data foundations.
• Support the Contact Center Intelligence use case: IVR and telephony data through Service Cloud and Snowflake/Tableau.
• Participate in sprint planning and reviews, reporting progress to Engagement Lead and PM.
• Assist with client interviews and technical discussions as needed.

Skills

Salesforce development

Salesforce architecture

Service Cloud

MuleSoft integration

Snowflake data

AI-enabled service automation

Public sector experience

Education

Bachelor's degree in Computer Science or Information Systems

Tools

MuleSoft

Snowflake

Tableau

Salesforce certifications

Job description

Brite Systems Inc. is a U.S.-based, AI-led digital transformation company. Since 2006, we have helped government and nonprofit organizations modernize their technology, improve operations, and deliver better outcomes for the communities they serve.

Headquartered in Indianapolis, Brite brings together expertise across Salesforce, AWS, MuleSoft, AI, and our proprietary Enlite Accelerator to solve complex challenges and create meaningful impact.

At Brite, you’ll be part of a collaborative, people-first team where innovation, continuous learning, and meaningful work come together. We’re proud to be recognized among Indiana’s fastest-growing companies, named to the Inc. 5000 list of America’s fastest-growing private companies, and recognized as a Great Place to Work in Indiana for seven years.

Join Brite to build innovative technology, grow your career, and make a difference.

Job Description

The Salesforce Lead Engineer is the technical architect for the Engagement Layer, designing mission and constituent-facing capabilities on governed Snowflake data, including Service Cloud, Agent force Voice, and managed release engineering for contact‑center and loan‑servicing workflows.

Responsibilities

• Architect Service Cloud and Agent force Voice solutions for client's contact‑center and loan‑servicing workflows.
• Own release engineering and environment management for the Salesforce engagement layer.
• Direct and review the work of the Salesforce Engineer, ensuring designs align with the governed Snowflake data foundation.
• Support the Contact Center Intelligence use case: IVR and telephony data flowing through Service Cloud and Agent force into Snowflake and Tableau.
• Participate in sprint planning and reviews, reporting progress on Task 5 deliverables to the Engagement Lead and PM.
• Be available to support client interviews and technical discussions as needed.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
• 8+ years of Salesforce development and architecture experience.
• Salesforce Certified Technical Architect, Application Architect, or System Architect credential required.
• Hands‑on experience with Service Cloud and Agent force (or comparable AI‑enabled service automation).
• Experience integrating Salesforce with external data platforms such as Snowflake via MuleSoft.
• Federal or public‑sector Salesforce delivery experience preferred.

Work Type

Remote / Hybrid (mostly work remote with occasional in‑person meetings)

Brite Systems is an Equal Employment Opportunity and Affred Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.