Salesforce Integrations Support Engineer — Remote

DocuSign

United States

Remote

USD 85,000 - 120,000

Full time

14 days+

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Job summary

DocuSign is seeking a Technical Support Engineer - Salesforce to diagnose and resolve mid-complex issues in Docusign for Salesforce integrations. You will own cases end-to-end, collaborate with Engineering and Product teams, and ensure KPIs, SLAs and high customer satisfaction.

Remote work is supported with potential on-call rotations in evenings or weekends. The role emphasizes deep product expertise, strong troubleshooting across APIs and cloud environments, and proactive knowledge sharing to

Qualifications

Bachelor's degree in Computer Science, Engineering, or related technical field
3+ years of SaaS application support or integration support
Experience with APIs, webhooks, OAuth, and enterprise integrations
Troubleshooting web-based apps and distributed systems in cloud environments
Experience analyzing logs and network traffic with debugging tools
Professional proficiency in spoken and written English

Responsibilities

Diagnose and resolve issues related to Docusign for Salesforce integrations
Manage support cases end-to-end from diagnosis to resolution
Meet SLA and customer satisfaction targets with well-documented resolutions
Collaborate with Product Engineering to investigate defects and improve functionality
Guide customers on best practices and product configuration
Create technical docs and knowledge base articles
Participate in on-call rotation as needed
Promote Docusign products through consultative discussions
Coordinate with cross-functional teams to ensure alignment