Technical Support Engineer – Connect & Salesforce

Dun & Bradstreet; Jacksonville (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Volunteer days

401(k) matching

Health insurance

Job summary

Dun & Bradstreet seeks a Technical Support Engineer to support D&B Connect and Salesforce integrations. This role investigates complex customer issues, partners with Product, Engineering, and SRE, and helps improve supportability through documentation and AI-assisted workflows.

You will own incidents from intake to resolution, reproduce defects, and contribute to knowledge resources while mentoring peers and advancing product quality for CRM, marketing, data workflows, and cloud integrations.

Qualifications

• Bachelor's degree or equivalent practical experience in information systems, CS, business technology, or related field.
• 2–5 years in technical or SaaS support, integration support, or customer-facing tech role.
• Strong troubleshooting and analytical skills with logs, API responses, and job histories.

Responsibilities

• Own incidents, requests, and escalations from intake to resolution in ServiceNow.
• Investigate product and integration issues across configuration, authentication, data mapping, and jobs.
• Determine defect vs. configuration/data/environment issues; perform root-cause analysis and provide workarounds.
• Reproduce defects, file complete bug reports, and validate fixes before release.
• Create and maintain knowledge articles, guides, onboarding materials, and FAQs.

Skills

Troubleshooting

Analytical thinking

Clear communication

Cross-team collaboration

Customer focus

Education

Bachelor's degree (Information Systems, CS, Business Tech) or equivalent

Tools

ServiceNow

Postman

JSON/REST APIs

SQL/SOQL

Git/GitHub

Splunk

Job description

Dun & Bradstreet seeks a Technical Support Engineer to support D&B Connect and Salesforce integrations. This role investigates complex customer issues, partners with Product, Engineering, and SRE, and helps improve supportability through documentation and AI-assisted workflows.

You will own incidents from intake to resolution, reproduce defects, and contribute to knowledge resources while mentoring peers and advancing product quality for CRM, marketing, data workflows, and cloud integrations.