Remote Salesforce CRM Analyst - Data, Apps & Governance

Penn State University; University Park (TX); Hybrid; USD 66,000 - 108,000; Full time

Job summary

Penn State University is seeking a CRM Analyst to serve as the primary Salesforce administrator for the Office of Entrepreneurship, supporting innovation, technology commercialization, and economic development initiatives.

The role emphasizes administering, configuring, maintaining Salesforce environments, ensuring data quality and governance, and delivering scalable capabilities in collaboration with IT, stakeholders, and external vendors.

Qualifications

• Significant hands-on experience with Salesforce platform: requirements gathering, business process analysis, system configuration, testing, deployment, reporting, and end-user support.

Responsibilities

• Administer, configure, maintain, and optimize Salesforce environments for Office of Entrepreneurship operations and strategic initiatives.
• Manage Salesforce objects, fields, record types, page layouts, Lightning pages, permissions, validation rules, flows, reports, dashboards and other declarative features.
• Monitor performance, storage, health, and reliability; troubleshoot issues and ensure user-friendly operation.
• Oversee sandbox strategy, release validation, governance, and deployment activities.
• Manage user accounts, roles, profiles, permission sets, and security controls following least-privilege principles.
• Collaborate with IT and security to implement audit controls, governance standards, and data governance practices.
• Maintain data quality and governance through validation rules, deduping, stewardship, and data quality standards.
• Develop and maintain integrations (Formstack, Outlook, Marketing Cloud) and support data integrations.

Job description

Penn State University is seeking a CRM Analyst to serve as the primary Salesforce administrator for the Office of Entrepreneurship, supporting innovation, technology commercialization, and economic development initiatives.

The role emphasizes administering, configuring, maintaining Salesforce environments, ensuring data quality and governance, and delivering scalable capabilities in collaboration with IT, stakeholders, and external vendors.