Salesforce CRM Product Lead

Randstad Digital; East Hanover (NJ); On-site; USD 85,000 - 117,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K plan

Short-term disability

Job summary

Randstad Digital seeks an accomplished product management leader to transform CRM capabilities within commercial operations. You will drive end-to-end CRM initiatives, partner with IT and business stakeholders, and advance AI-enabled product strategies across Salesforce, Veeva, and Data Cloud.

The role emphasizes governance, agile delivery, and global collaboration, with a focus on backlog health and stakeholder buy-in. Competitive contract engagement in East Hanover, NJ.

Qualifications

• Proven success in driving product management capabilities for large-scale CRM implementations.
• 5-7 years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors
• Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core platform), Veeva, and the major and evolving players in the ecosystem.
• Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).
• Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation
• Excellent communication skills with the ability to build stakeholder buy-in and alignment
• Experience in AI-supported product management techniques including LLM supported user-story creation and process mapping
• Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy

Responsibilities

• Own and deliver a defined product area: Drive end-to-end delivery for a set of CRM capabilities (e.g., field productivity, customer engagement workflows, medical engagement) from discovery through release and hypercare.
• Translate business needs into requirements: Partner with stake-holders to gather, document, and prioritize requirements; define user stories, acceptance criteria, and success measures.
• Manage and refine the backlog: Maintain a healthy backlog (prioritization, refinement cadence, dependencies, definition of ready/done) aligned to quarterly/PI planning and stakeholder priorities.
• Drive disciplined agile execution: Work with delivery teams to plan, execute, and track work; remove blockers; manage scope trade-offs; and ensure predictable, high-quality releases.
• Improve processes and user experience: Identify pain points in current workflows and propose enhancements; validate solutions with users; and support change adoption with clear documentation and enablement.
• Partner across business and IT: Coordinate with CRM product managers, architecture, analytics, privacy/legal, and commercial/medical stakeholders to align on requirements, sequencing, and release readiness.
• Ensure governance, privacy, and compliance: Follow established governance processes and support risk assessments to ensure solutions meet regulatory, privacy, security, and data standards.
• Mentor and coordinate delivery resources: Provide day-to-day direction to extended team members (e.g., analysts, contractors) and contribute to capability building across the product owner community.
• Support change enablement and adoption: Partner with training and communications leads to ensure releases are understood, adopted, and measured; incorporate feedback into iterative improvements.
• Communicate status and outcomes: Provide concise updates on roadmap items, risks, decisions needed, and measurable outcomes to product management leadership and stakeholders.
• Contribute to product strategy and continuous improvement: Bring market/industry insights, user feedback, and performance data to inform roadmap recommendations and operational improvements.
• Maintain platform and domain awareness: Stay current on CRM platforms (e.g., Salesforce, Veeva) and evolving best practices; apply learnings pragmatically within the Novartis ecosystem.

Skills

CRM product leadership

Product management leadership

Communication skills

Agile practices

Stakeholder alignment

AI in PM

Education

Bachelor's degree

Tools

Salesforce

Veeva

Salesforce Data Cloud

OpenAI

Snowflake

Job description

Randstad Digital seeks an accomplished product management leader to transform CRM capabilities within commercial operations. You will drive end-to-end CRM initiatives, partner with IT and business stakeholders, and advance AI-enabled product strategies across Salesforce, Veeva, and Data Cloud.

The role emphasizes governance, agile delivery, and global collaboration, with a focus on backlog health and stakeholder buy-in. Competitive contract engagement in East Hanover, NJ.