Product Owner

TriOptus LLC; East Hanover (NJ); Hybrid; USD 140,000 - 170,000; Full time

Job summary

TriOptus LLC in East Hanover, NJ is seeking a Product Owner to lead CRM driven product initiatives spanning sales, marketing and service. You will own the product roadmap, collaborate with global stakeholders and translate business needs into well-defined user stories and acceptance criteria.

The role emphasizes AI-enabled product management, backlog governance, and delivering measurable outcomes aligned to KPIs such as adoption, data quality, and release quality.

Qualifications

• Proven success transforming CRM capabilities within commercial operations.
• 5-7+ years of product management, technology strategy, or leadership roles, preferably in pharmaceutical/CRM sectors.
• Deep understanding of the CRM landscape across Sales, Marketing and Service (Salesforce, Veeva, Health Cloud).
• Experience with operations of product management including backlog health, prioritization, and agile ceremonies.
• Excellent communication to build stakeholder buy-in and alignment.

Responsibilities

• Lead CRM product strategy and roadmap with measurable outcomes.
• Maintain backlog health with prioritized user stories and acceptance criteria.
• Collaborate with cross-functional teams across global partners.
• Drive AI-assisted product management techniques including LLM-supported user story creation.
• Ensure governance, privacy, and compliance documentation for deliverables.

Skills

CRM product management

AI in product mgmt

Stakeholder alignment

Agile practices

Data-driven decisions

Education

Bachelor's degree

Master's degree / MBA preferred

Tools

Salesforce

Veeva

Salesforce Data Cloud

Snowflake

Core platform

Job description

Job Title: Product Owner

Location: East Hanover, NJ Hybrid (3 days (Mon-Thurs), 2 remote)

Duration: 6+ Months

Key Performance Indicators

• Value delivered: Demonstrate measurable outcomes for the owned capability area (e.g., time saved, improved data quality, increased en-gagement) aligned to agreed KPIs.
• Release predictability and quality: Deliver on committed release timelines and scope with strong quality (defect rates, post-release sta-bility, and support volume).
• Backlog health: Maintain an actionable, prioritized backlog with clear user stories and acceptance criteria; manage dependencies and tech-nical debt transparently.
• Adoption and user satisfaction: Improve adoption and satisfaction for released features (training completion, usage analytics, stakeholder feedback/CSAT).
• Process improvement outcomes: Deliver documented workflow im-provements with measurable benefit; ensure changes are sustained through standard operating practices.
• Stakeholder alignment: Achieve timely decisions and alignment across key partners; minimize rework through strong discovery and clear documentation.
• Governance and compliance: Ensure deliverables follow established governance, privacy, and compliance processes with audit-ready docu-mentation.
• Team effectiveness: Receive strong feedback from delivery teams and stakeholders on clarity, collaboration, and execution; contribute to a positive, high-performing team culture.
• Communication and enablement: Provide clear release notes, train-ing/support materials, and stakeholder updates that improve readiness and adoption.
• Cost awareness: Support cost-conscious delivery by identifying reuse opportunities, avoiding unnecessary customization, and escalating risks/impacts early.
• Operational rigor: Maintain accurate documentation, decision logs, and delivery reporting to support transparency and operational excellence.

Ideal Background :

Experience:

• we are seeking an accomplished product management leader with experience and demonstrated success transforming CRM capabilities within commercial operations.
• Strong innovation, partnership, and intellectual maturity are needed. A comprehensive understanding of best practices in CRM Data and AI applications is key to success in this role.

Additional qualifications are as follows:

• Proven success in driving product management capabilities for large-scale CRM implementations.
• 5-7+ years of experience in product management, technology strategy, innovation, or leadership roles, preferably in the pharmaceutical, healthcare, or CRM sectors
• Deep understanding of the CRM landscape (Sales, Marketing and Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core plat-form), Veeva, and the major and evolving players in the ecosystem.
• Understanding of CRM, AI, and Data platforms and architectures (e.g., Salesforce, Salesforce Data Cloud, Veeva, OpenAI, Snowflake, or similar data lake technologies).
• Experience being accountable for the operations of product management including backlog health and prioritization, agile practices and ceremonies, and driving strategic innovation
• Excellent communication skills with the ability to build stakeholder buy-in and alignment
• Experience in AI-supported product management techniques including LLM sup-ported user-story creation and process mapping
• Must possess an ability to foster cross-functional alignment of key stakeholders to create a disciplined, ambitious, and collaborative, global, commercial CRM strategy
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions
• Ability to adapt strategies and approaches in a rapidly evolving technological land-scapeLeadership Competencies

Education (minimum/desirable):

• Bachelor's degree in related field is required; Master of Science and/or MBA preferred

Navigate complexity

• Enable impactful and fast decision-making.
• Identify key issues in complex situations, keeping focused on the big picture and adapting and prioritizing during change.
• Demonstrate long term vision by taking a broader view, thinking through indirect consequences and longer-term implications.

Deliver collective impact

• Engage with others and integrate diverse perspectives from colleagues to achieve the best outcome for the enterprise.
• Demonstrate influence without authority, work and collaborate across boundaries.
• Challenge assumptions, make decisions grounded in data.
• Build situational awareness, adapt leadership style to enhance impact of others and performance of team