CRM Product Owner Lead — US Market Strategy

Novartis; East Hanover (NJ); Hybrid; USD 129,000 - 177,000; Full time

Benefits offered by this job

Health, dental, vision

401k

Job summary

Novartis seeks a seasoned Associate Director, CRM Product Owner in East Hanover, NJ, to lead CRM capabilities within the US CRM ecosystem. You will translate field needs into clear requirements, manage a prioritized backlog, and drive end-to-end agile delivery with governance and compliance at the forefront.

The role partners with business and IT teams to enhance customer engagement, improve processes, and deliver measurable outcomes while ensuring governance and privacy standards are met.

Qualifications

• Experience leading CRM product management initiatives.
• Ability to translate business needs into clear requirements and user stories.
• Familiarity with governance, privacy, and compliance processes.

Responsibilities

• Own and deliver defined CRM capabilities from discovery through release and hypercare.
• Translate business needs into requirements; define user stories and acceptance criteria.
• Maintain a healthy backlog aligned to planning cycles and stakeholder priorities.
• Drive agile execution with delivery teams and remove blockers.
• Collaborate with CRM product managers, architecture, analytics, privacy/legal, and commercial/medical stakeholders.
• Ensure governance, privacy, and compliance in deliverables.

Skills

CRM Product Ownership

Agile delivery

Backlog management

Stakeholder collaboration

Data governance

Education

Bachelor's degree

Master's degree preferred

Tools

Salesforce

Veeva

Job description

Novartis seeks a seasoned Associate Director, CRM Product Owner in East Hanover, NJ, to lead CRM capabilities within the US CRM ecosystem. You will translate field needs into clear requirements, manage a prioritized backlog, and drive end-to-end agile delivery with governance and compliance at the forefront.

The role partners with business and IT teams to enhance customer engagement, improve processes, and deliver measurable outcomes while ensuring governance and privacy standards are met.