CRM Product Owner

Tech Observer; East Hanover (NJ); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Tech Observer in East Hanover, NJ, is seeking a senior Product Manager to lead CRM strategy across healthcare/pharma.

You will own CRM capabilities from discovery to post-launch, translating business needs into stories and metrics, and guiding Agile delivery with cross-functional teams.

Qualifications

• 5–7+ years of product management or leadership experience in technology strategy.
• Experience with large-scale CRM implementations, preferably in pharmaceutical, healthcare, or CRM environments.
• Strong knowledge of Salesforce, Veeva, CRM data, AI, and related platforms.
• Experience with Salesforce Data Cloud/Data360, Veeva, Snowflake, OpenAI, or similar technologies.
• Strong Agile, backlog management, stakeholder management, and product delivery experience.
• Experience using AI/LLMs for product management or process mapping.

Responsibilities

• Lead strategy, development, and delivery of CRM capabilities across a healthcare/pharmaceutical environment.
• Own product areas from discovery through release and post-launch support.
• Translate business needs into user stories, requirements, acceptance criteria, and success metrics.
• Manage and prioritize the product backlog and drive Agile delivery.
• Partner with business, IT, analytics, architecture, privacy, legal, and commercial/medical teams.
• Identify process improvements and enhance CRM user experience and customer engagement.
• Ensure solutions meet governance, privacy, security, and compliance standards.
• Coordinate and mentor analysts, contractors, and delivery resources.
• Support change management, training, adoption, and stakeholder communication.
• Contribute to CRM product strategy using industry trends, user feedback, and performance data.

Skills

Product management

Technology strategy

CRM implementations

Salesforce

Veeva

Agile backlog mgmt

Stakeholder management

AI/LLMs for PM

Tools

Salesforce Data Cloud

Snowflake

OpenAI

Data Cloud

Veeva

Job description

Location: East Hanover, NJ – Hybrid (3 days onsite, 2 remote)

Contract - 12 Months with a possibility of extension

Job Summary

• Lead strategy, development, and delivery of CRM capabilities across a healthcare/pharmaceutical environment.
• Own product areas from discovery through release and post-launch support.
• Translate business needs into user stories, requirements, acceptance criteria, and success metrics.
• Manage and prioritize the product backlog and drive Agile delivery.
• Partner with business, IT, analytics, architecture, privacy, legal, and commercial/medical teams.
• Identify process improvements and enhance CRM user experience and customer engagement.
• Ensure solutions meet governance, privacy, security, and compliance standards.
• Coordinate and mentor analysts, contractors, and delivery resources.
• Support change management, training, adoption, and stakeholder communication.
• Contribute to CRM product strategy using industry trends, user feedback, and performance data.

Required Qualifications

• 5–7+ years of experience in product management, technology strategy, innovation, or leadership.
• Experience with large-scale CRM implementations, preferably in pharmaceutical, healthcare, or CRM environments.
• Strong knowledge of Salesforce, Veeva, CRM data, AI, and related platforms.
• Experience with Salesforce Data Cloud/Data360, Veeva, Snowflake, OpenAI, or similar technologies.
• Strong Agile, backlog management, stakeholder management, and product delivery experience.
• Experience using AI/LLMs for product management, user-story creation, or process mapping.
• Excellent communication, analytical, problem-solving, and cross-functional collaboration skills.