Salesforce CRM Platform Tech PM: Strategy & Delivery

Cencora, Inc.; Wilmington (DE); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Training programs and professional dev

Mentorship programs and employee ERGs

Paid parental leave

Job summary

Cencora, Inc. seeks a Technical Product Manager for the Salesforce CRM Platform to drive the strategy, roadmap, and delivery of scalable CRM capabilities across commercial, service, and analytics domains.

You will partner with business, data, security, and engineering teams to translate requirements into epics, manage the backlog, and ensure user‑centered experiences that scale in a complex enterprise environment.

Qualifications

• Bachelor's degree or equivalent in business, information systems, CS, engineering, or related field.
• 8+ years in product management, technical product management, CRM platform leadership, or enterprise apps.
• Hands-on experience with Salesforce CRM platform capabilities (Sales Cloud, Service Cloud, Experience Cloud).
• Strong understanding of Salesforce architecture, data model, integrations, workflow automation, security, and release lifecycle.
• Proven experience managing enterprise CRM products or large Salesforce initiatives.

Responsibilities

• Define product vision, strategy, and roadmap for Salesforce CRM platform and related capabilities.
• Collaborate with commercial, sales, marketing, service, operations, data, architecture, security, and engineering teams to translate priorities into outcomes.
• Manage the Salesforce CRM platform as a strategic enterprise product balancing business demand, technical sustainability, and user experience.
• Lead discovery and prioritization for CRM enhancements across onboarding, account management, lead management, opportunities, service workflows, and consent processes.
• Translate business requirements into epics, features, user stories, and backlog items for delivery teams.
• Partner with Salesforce architects, developers, admins, integration teams, and QA to ensure effective design and execution.
• Drive improvements across Salesforce ecosystem capabilities including configuration, integrations, data quality, workflow automation, reporting, and adoption.
• Align platform modernization, release planning, environment strategy, and debt reduction with enterprise teams.
• Ensure CRM capabilities integrate with adjacent platforms like marketing, ERP, data platforms, and analytics solutions.
• Use metrics, usage insights, and customer feedback to guide roadmap decisions and improvements.
• Support Agile practices including backlog mgmt, sprint planning, and governance.

Skills

Salesforce CRM knowledge

Stakeholder leadership

Roadmapping

Agile delivery

User-centric design

Education

Bachelor's degree in Business or IT

Tools

Salesforce Platform

Salesforce Sales Cloud

Salesforce Service Cloud

Experience Cloud

Data integrations

Job description

Cencora, Inc. seeks a Technical Product Manager for the Salesforce CRM Platform to drive the strategy, roadmap, and delivery of scalable CRM capabilities across commercial, service, and analytics domains.

You will partner with business, data, security, and engineering teams to translate requirements into epics, manage the backlog, and ensure user‑centered experiences that scale in a complex enterprise environment.