Salesforce CRM Analyst | Optimize Sales & Service

AARATECH

Boston (MA)

On-site

USD 65,000 - 75,000

Full time

41 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Aaratech Inc. is seeking a Business Analyst - CRM / Salesforce to support CRM initiatives by analyzing business requirements, improving customer relationship management processes, and delivering scalable Salesforce solutions.

You will work closely with business users and technical teams to enhance sales, service, and customer engagement. Candidates should have 2-3 years of experience as a Business Analyst with CRM or Salesforce projects, a Bachelor's degree in a related field, and a strong

Qualifications

Gather, analyze, and document business and functional requirements.
Document Salesforce CRM processes and requirements.
Analyze CRM processes and propose improvements.
Collaborate with business, sales, marketing and IT teams on Salesforce initiatives.
Strong analytical, communication and problem-solving skills.

Responsibilities

Gather, analyze, and document business and functional requirements.
Collaborate with business, sales, marketing, and IT teams to support Salesforce initiatives.
Analyze CRM processes and recommend improvements.
Develop process documentation, reports, and dashboards.
Support system testing, UAT, and implementation activities.
Present business recommendations and project updates to stakeholders.