CRM & Salesforce Business Analyst

AARATECH

San Francisco (CA)

On-site

USD 65,000 - 75,000

Full time

38 hours ago

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Job summary

Aaratech Inc. is seeking a Business Analyst - CRM / Salesforce to support CRM initiatives by analyzing business requirements, improving customer relationship management processes, and delivering scalable Salesforce solutions.

You will work closely with business users and technical teams to enhance sales, service, and customer engagement. The role emphasizes gathering requirements, collaborating with cross‑functional teams, and developing reports and dashboards.

Qualifications

Bachelor's degree in a related field.
2-3 years of BA experience with CRM or Salesforce.
Experience gathering requirements and documenting functional specifications.
Knowledge of Salesforce CRM and business process analysis.
Strong analytical, communication, and problem-solving skills.

Responsibilities

Gather, analyze, and document business and functional requirements.
Collaborate with business, sales, marketing, and IT teams to support Salesforce initiatives.
Analyze CRM processes and recommend business improvements.
Develop process documentation, reports, and dashboards.
Support system testing, user acceptance testing (UAT), and implementation activities.
Present business recommendations and project updates to stakeholders.