Business Analyst

AARATECH; Boston (MA); Vor Ort; USD 65.000 - 75.000; Vollzeit

Zusammenfassung

Aaratech Inc. is seeking a Business Analyst - CRM / Salesforce to support CRM initiatives by analyzing business requirements, improving customer relationship management processes, and delivering scalable Salesforce solutions.

You will work closely with business users and technical teams to enhance sales, service, and customer engagement. Candidates should have 2-3 years of experience as a Business Analyst with CRM or Salesforce projects, a Bachelor's degree in a related field, and a strong

Qualifikationen

• Gather, analyze, and document business and functional requirements.
• Document Salesforce CRM processes and requirements.
• Analyze CRM processes and propose improvements.
• Collaborate with business, sales, marketing and IT teams on Salesforce initiatives.
• Strong analytical, communication and problem-solving skills.

Aufgaben

• Gather, analyze, and document business and functional requirements.
• Collaborate with business, sales, marketing, and IT teams to support Salesforce initiatives.
• Analyze CRM processes and recommend improvements.
• Develop process documentation, reports, and dashboards.
• Support system testing, UAT, and implementation activities.
• Present business recommendations and project updates to stakeholders.

Kenntnisse

CRM analysis

Salesforce

Requirements gathering

Process documentation

Stakeholder communication

Ausbildung

Bachelor's degree in Business/IT/CS

Tools

Salesforce

SQL

Power BI

Tableau

Jira

Azure DevOps

Jobbeschreibung

Compensation: $65,000 - $75,000 per year

Work Authorization

At this time, we are only able to consider candidates who are authorized to work in the United States without sponsorship.

Job Summary

Aaratech Inc. is seeking a Business Analyst - CRM / Salesforce to support CRM initiatives by analyzing business requirements, improving customer relationship management processes, and delivering scalable Salesforce solutions. You will work closely with business users and technical teams to enhance sales, service, and customer engagement.

Key Responsibilities

• Gather, analyze, and document business and functional requirements.
• Collaborate with business, sales, marketing, and IT teams to support Salesforce initiatives.
• Analyze CRM processes and recommend business improvements.
• Develop process documentation, reports, and dashboards.
• Support system testing, user acceptance testing (UAT), and implementation activities.
• Present business recommendations and project updates to stakeholders.

Qualifications

• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.
• 2-3 years of experience as a Business Analyst with CRM or Salesforce projects.
• Experience gathering business requirements and documenting functional specifications.
• Knowledge of Salesforce CRM and business process analysis.
• Strong analytical, communication, and problem-solving skills.

Preferred Skills

• Experience with Salesforce Sales Cloud or Service Cloud.
• Familiarity with SQL, Power BI, or Tableau.
• Knowledge of Agile or Scrum methodologies.
• Experience with Jira or Azure DevOps.
• Any certifications such as Salesforce Administrator, Salesforce Business Analyst, CBAP, or Certified ScrumMaster (CSM) are a plus.

About Aaratech Inc.

Aaratech Inc. is a technology-driven organization focused on delivering innovative solutions across cybersecurity, healthcare, and enterprise domains. We are committed to helping organizations optimize customer engagement and business performance through innovative CRM and technology solutions.