Salesforce Business Analyst: Stakeholder Liaison & CRM Optimizer

USM; Silver Spring (MD); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading IT services company located in Silver Spring, MD, is urgently looking for a Salesforce Business Analyst. This role involves acting as a liaison between business units and technology teams, documenting and analyzing business requirements, and maintaining Salesforce.com systems. Candidates should have a Bachelor's Degree or 5+ years of equivalent experience, along with strong analytical and communication skills. This is a contract position lasting 6-12 months requiring local candidates who can attend in-person interviews.

Qualifications

• 3+ years of hands-on Salesforce Administration / Analysis.
• Proven ability to lead cross-functional teams.
• Excellent verbal and written communication skills.

Responsibilities

• Document, analyze, validate and communicate business requirements.
• Participate in the development of Salesforce.com and related systems.
• Maintain workflows and approval processes in Salesforce.

Skills

Salesforce Administration

Analytical skills

Communication skills

Interpersonal skills

Project management

Education

Bachelor’s Degree in Information Technology Management

Certificate in Business Analysis

Tools

Salesforce.com

Basic SQL

Job description

A leading IT services company located in Silver Spring, MD, is urgently looking for a Salesforce Business Analyst. This role involves acting as a liaison between business units and technology teams, documenting and analyzing business requirements, and maintaining Salesforce.com systems. Candidates should have a Bachelor's Degree or 5+ years of equivalent experience, along with strong analytical and communication skills. This is a contract position lasting 6-12 months requiring local candidates who can attend in-person interviews.