Salesforce Business Analyst — Sales & Service Cloud, Hybrid DC

Sunseeker Property Service

Washington (District of Columbia)

Hybrid

USD 90,000 - 120,000

Full time

13 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Sunseeker Property Service seeks an experienced Salesforce Business Analyst for a hybrid contract in the DC area. The initial six-month assignment focuses on Salesforce transformations, with potential for extension and transition to a full-time role.

You will partner with stakeholders to gather requirements, lead workshops, and optimize Sales Cloud and Service Cloud processes. Strong change management, documentation, and UAT experience are essential.

Qualifications

Experience as a Salesforce Business Analyst in complex enterprise environments.
Hands-on experience with Sales Cloud and Service Cloud.
Strong skills in requirements gathering, documentation, and solution design.
Experience with testing, deployment, and user adoption.

Responsibilities

Partner with stakeholders to gather requirements and translate needs into Salesforce solutions.
Conduct discovery sessions and workshops to identify process improvements and automation.
Support and optimize Salesforce Sales Cloud and Service Cloud processes across business areas.
Lead change management activities including user adoption, training, and communications.
Collaborate with admins, developers, and project teams to ensure aligned solutions.
Document business requirements, functional specs, and acceptance criteria.
Identify opportunities to improve Salesforce processes, workflows, and user experience.
Participate in testing, UAT, deployment, and post-implementation activities.