Hybrid Salesforce Business Analyst — Sales & Service Cloud

Capgemini; Winter Haven (FL); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health and Life insurance

Hybrid work policy

Career Acceleration Programs

Job summary

Capgemini is seeking a Salesforce Functional Analyst to bridge business and technical teams, ensuring Salesforce solutions meet strategic requirements. This role analyzes processes, gathers requirements, proposes improvements, and monitors implementation to deliver value across the organization.

Ideal candidates will have experience on Salesforce projects (Sales Cloud/Service Cloud), strong documentation skills, and the ability to translate technical details into clear business language.

Qualifications

• Understand business needs and translate into functional specs for Salesforce.
• Map current processes and propose improvements aligned with platform best practices.
• Create and maintain functional documentation and specifications.

Responsibilities

• Requirements Gathering: Understand the needs of business areas and translate them into functional specifications for Salesforce.
• Process Analysis: Map current processes and propose improvements aligned with platform best practices.
• Documentation: Create and maintain functional documentation, including flows, use cases, and specifications.
• Functional Configuration: Perform basic configurations in Salesforce (objects, fields, layouts, reports).
• Testing and Validation: Support the definition of test scenarios, execute functional tests, and validate deliverables.
• Training and Support: Prepare materials and conduct training sessions for end users.
• Governance and Compliance: Ensure that solutions comply with internal policies and applicable regulations.

Skills

Requirements gathering

Process mapping

Salesforce configuration

Documentation

Testing & training

Education

Bachelor's degree in Information Systems, Engineering, Business Administration, or related fields

Tools

Lucidchart

Visio

Job description

Capgemini is seeking a Salesforce Functional Analyst to bridge business and technical teams, ensuring Salesforce solutions meet strategic requirements. This role analyzes processes, gathers requirements, proposes improvements, and monitors implementation to deliver value across the organization.

Ideal candidates will have experience on Salesforce projects (Sales Cloud/Service Cloud), strong documentation skills, and the ability to translate technical details into clear business language.