Hybrid Salesforce BA: Sales & Service Cloud Expert

Platform 6 Ltd; Houston (TX); Hybrid; USD 96,000 - 117,000; Full time

Benefits offered by this job

Hybrid work

Possible extension

Onsite 4 days a week

Job summary

Platform 6 Ltd in Houston is seeking a Salesforce Business Analyst for a hybrid contract role. The candidate will work on Sales and Service Cloud, handling user stories, requirements, and solution design, with four days onsite in Houston per week.

Required are 5+ years of Salesforce experience, strong communication, and Salesforce Certification. USC or GC Holders ONLY. Contract length 6 months+ with possible extension.

Qualifications

• 5+ years of Salesforce experience.
• Experience with Sales and Service Cloud.
• Knowledge of Accounts, Contacts, Leads, Opportunities and Case Management.
• Familiarity with Reports, Dashboards and Security controls.
• Experience with Flows and Omni-Channel concepts.
• Salesforce Certification is a plus.

Responsibilities

• Create and manage user stories, process mapping and gap analyses.
• Gather requirements and design Salesforce solutions.
• Conduct testing, workshops and documentation for stakeholders.

Skills

Salesforce

Sales Cloud

Service Cloud

Accounts, Contacts

Leads, Opportunities

Case Management

Knowledge Management

Omni-Channel

Reports, Dashboards

Security, Approvals

Flows

Experience Cloud

Job description

Platform 6 Ltd in Houston is seeking a Salesforce Business Analyst for a hybrid contract role. The candidate will work on Sales and Service Cloud, handling user stories, requirements, and solution design, with four days onsite in Houston per week.

Required are 5+ years of Salesforce experience, strong communication, and Salesforce Certification. USC or GC Holders ONLY. Contract length 6 months+ with possible extension.