Salesforce Service Cloud Analyst — Hybrid, Impactful Solutions

DeWinter Group; San Jose (CA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

DeWinter Group in California, San Jose, seeks a Business Analyst specializing in Salesforce Service Cloud to shape scalable customer service systems. You will analyze and design processes, translating business needs into effective technical solutions and working with cross‑functional teams.

Ideal candidates have 8+ years BA experience, hands-on Salesforce configuration, and a data‑driven approach in Agile environments using Jira. Hybrid role with 3 onsite days in San Jose.

Qualifications

• 8+ years of Business Analyst experience supporting business systems and technology initiatives
• Proven experience with Salesforce Service Cloud or similar CRM/service platforms
• Hands-on Salesforce configuration and business analysis expertise
• Strong problem-solving, analytical, and organizational skills
• Data-driven mindset with decision-making skills
• Experience working within Agile environments utilizing Jira
• Effective communication and stakeholder management capabilities
• Ability to quickly learn new processes and work independently

Responsibilities

• Shape scalable, efficient customer service processes and design enhancements for Salesforce Service Cloud.
• Collaborate with cross-functional teams to translate business needs into technological solutions.
• Support fast-moving projects with multiple priorities and engage Salesforce development and QA teams.

Job description

DeWinter Group in California, San Jose, seeks a Business Analyst specializing in Salesforce Service Cloud to shape scalable customer service systems. You will analyze and design processes, translating business needs into effective technical solutions and working with cross‑functional teams.

Ideal candidates have 8+ years BA experience, hands-on Salesforce configuration, and a data‑driven approach in Agile environments using Jira. Hybrid role with 3 onsite days in San Jose.