Salesforce Business Analyst at Stott and May Washington DC

Sunseeker Property Service; Washington (District of Columbia); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Sunseeker Property Service seeks an experienced Salesforce Business Analyst for a hybrid contract in the DC area. The initial six-month assignment focuses on Salesforce transformations, with potential for extension and transition to a full-time role.

You will partner with stakeholders to gather requirements, lead workshops, and optimize Sales Cloud and Service Cloud processes. Strong change management, documentation, and UAT experience are essential.

Qualifications

• Experience as a Salesforce Business Analyst in complex enterprise environments.
• Hands-on experience with Sales Cloud and Service Cloud.
• Strong skills in requirements gathering, documentation, and solution design.
• Experience with testing, deployment, and user adoption.

Responsibilities

• Partner with stakeholders to gather requirements and translate needs into Salesforce solutions.
• Conduct discovery sessions and workshops to identify process improvements and automation.
• Support and optimize Salesforce Sales Cloud and Service Cloud processes across business areas.
• Lead change management activities including user adoption, training, and communications.
• Collaborate with admins, developers, and project teams to ensure aligned solutions.
• Document business requirements, functional specs, and acceptance criteria.
• Identify opportunities to improve Salesforce processes, workflows, and user experience.
• Participate in testing, UAT, deployment, and post-implementation activities.

Skills

Salesforce expertise

Requirements gathering

Stakeholder management

Process improvement

User stories

Documentation

Testing & UAT

Change management

Training & adoption

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Data360

Job description

We are seeking an experienced Salesforce Business Analyst for a hybrid contract opportunity in the DC area, with an initial duration of 6 months and potential for extension and/or transition into a full-time position. This role will support a major Salesforce transformation, with a primary focus on Sales Cloud and Service Cloud and the opportunity to help shape the organization’s future adoption of Salesforce Data360.

Key Responsibilities

• Partner with business stakeholders to gather requirements, understand business processes, and translate business needs into effective Salesforce solutions.
• Facilitate discovery sessions, workshops, and stakeholder meetings to identify process improvements, automation opportunities, and business requirements.
• Support and optimize Salesforce Sales Cloud and Service Cloud processes across multiple business areas.
• Lead change management activities, including user adoption, training, communications, and stakeholder engagement.
• Collaborate with Salesforce administrators, developers, project teams, and business stakeholders to ensure solutions align with business objectives.
• Document business requirements, functional requirements, process flows, user stories, and acceptance criteria.
• Identify opportunities to improve Salesforce processes, workflows, automation, and overall user experience.
• Help support the organization’s evolving Salesforce strategy, including early-stage initiatives around Data360.
• Participate in testing, user acceptance testing, deployment, and post-implementation activities.

Qualifications

• Strong experience as a Salesforce Business Analyst in complex business or enterprise environments.
• Hands-on experience working with Salesforce Sales Cloud and Service Cloud.
• Strong understanding of Salesforce capabilities, business processes, requirements gathering, and solution design.
• Experience facilitating workshops, discovery sessions, stakeholder meetings, and requirements-gathering activities.
• Strong experience with process improvement, business analysis, user stories, acceptance criteria, and functional documentation.
• Experience supporting Salesforce implementations, enhancements, testing, deployment, and user adoption.
• Strong communication and stakeholder management skills, with the ability to effectively bridge the gap between business and technical teams.
• Experience working closely with Salesforce administrators, developers, architects, and project teams.
• Exposure to Salesforce Data360 or broader Salesforce data initiatives is a plus.
• Must be comfortable working 2–3 days onsite in the DC area.
• Must be authorized to work in the United States.