Salesforce Business Analyst: Requirements, Process Maps & BRDs

Artifintech; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC in Detroit is seeking a Salesforce-focused Business Analyst to elicit, analyze, and document business needs from stakeholders through workshops and meetings.

Responsibilities include translating requirements into user stories, BRDs, data models, and acceptance criteria, collaborating with cross-functional teams on CRM projects across Sales, Service, and Experience Cloud.

Qualifications

• Elicit, analyze and document business needs from stakeholders through workshops and meetings.
• Deep understanding of Salesforce platforms and CRM modules (Sales Cloud, Service Cloud, Experience Cloud).
• Experience with CPQ, declarative tools, Flows and Validation Rules.

Responsibilities

• Create User Stories and Acceptance Criteria.
• Develop Process Maps (As-Is / To-Be).
• Produce BRDs and Data Models.
• Prepare Technical Specifications and Test Scripts.

Skills

Salesforce Platform

Sales Cloud

Service Cloud

Experience Cloud

CPQ and declarative tools

Flows

Validation Rules

Requirements engineering

UML

Agile/Scrum

Technical Aptitude

Integrations

Data migration

System architecture

Workshop facilitation

Tools

Salesforce

Job description

ARTIFICIAL INTELLIGENCE TECHNOLOGIES LLC in Detroit is seeking a Salesforce-focused Business Analyst to elicit, analyze, and document business needs from stakeholders through workshops and meetings.

Responsibilities include translating requirements into user stories, BRDs, data models, and acceptance criteria, collaborating with cross-functional teams on CRM projects across Sales, Service, and Experience Cloud.