Salesforce Business Analyst

Raas Infotek LTD; Austin (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Raas Infotek LTD is seeking an experienced Salesforce Business Analyst with 12+ years of experience in business analysis and requirements management, including strong expertise in Salesforce CRM implementations. The role bridges business stakeholders and technical teams, translating business needs into functional requirements and supporting Salesforce solution delivery, testing, and deployment.

The ideal candidate will have strong requirements gathering, BRD/FRD documentation, and hands-on

Qualifications

• 12+ years of experience in business analysis and requirements management.
• Experience with Salesforce CRM business processes and implementations.
• Experience with Sales Cloud and Service Cloud; Experience Cloud is a plus.
• Strong skills in requirements gathering, gap analysis, process mapping, and functional documentation.

Responsibilities

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions.
• Translate business needs into BRDs, FRDs, user stories, and acceptance criteria.
• Analyze Salesforce processes and recommend improvements to workflows.
• Work with Salesforce Administrators, Developers, Solution Architects, Product Owners, and QA teams.
• Define and document business processes using flows, use cases, and diagrams.
• Support Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations.
• Analyze Salesforce objects, fields, layouts, and reports/dashboards.
• Facilitate Agile ceremonies, backlog refinement, sprint planning, and reviews.
• Develop and execute UAT plans, test scenarios, and cases.
• Coordinate UAT, manage defects, obtain sign-off.
• Support data migration, mappings, integrations, and release activities.
• Manage change requests, scope, traceability, and documentation.
• Ensure solutions align with objectives, security, and compliance.

Skills

Business analysis

Stakeholder management

Requirements gathering

Communication

Problem solving

Tools

Salesforce

Sales Cloud

Service Cloud

Experience Cloud

Salesforce APIs

Jira

Confluence

Job description

Job Summary

We are seeking an experienced Salesforce Business Analyst with 12+ years of experience in business analysis and requirements management, including strong expertise in Salesforce CRM implementations. The ideal candidate will bridge the gap between business stakeholders and technical teams, translate business needs into functional requirements, and support Salesforce solution delivery, testing, and deployment.

Job Title: Salesforce Business Analyst

Experience: 12+ Years

Employment Type : W2

Job Summary

We are seeking an experienced Salesforce Business Analyst with 12+ years of experience in business analysis and requirements management, including strong expertise in Salesforce CRM implementations. The ideal candidate will bridge the gap between business stakeholders and technical teams, translate business needs into functional requirements, and support Salesforce solution delivery, testing, and deployment.

Key Responsibilities

• Gather, analyze, and document business requirements through stakeholder interviews, workshops, and discovery sessions.
• Translate business needs into business requirement documents (BRDs), functional requirement documents (FRDs), user stories, and acceptance criteria.
• Analyze Salesforce business processes and recommend improvements to existing workflows.
• Work closely with Salesforce Administrators, Developers, Solution Architects, Product Owners, and QA teams.
• Define and document business processes using process flows, use cases, and workflow diagrams.
• Support Salesforce Sales Cloud, Service Cloud, and Experience Cloud implementations.
• Analyze Salesforce objects, fields, page layouts, record types, validation rules, reports, and dashboards.
• Facilitate Agile ceremonies, backlog refinement, sprint planning, and stakeholder reviews.
• Develop and execute UAT plans, test scenarios, and test cases.
• Coordinate User Acceptance Testing (UAT), manage defects, and obtain business sign-off.
• Support data migration, data mapping, integrations, and Salesforce release activities.
• Manage change requests, scope adjustments, requirements traceability, and project documentation.
• Ensure solutions align with business objectives, security requirements, and compliance standards.

Required Skills

• 12+ years of experience in business analysis, preferable in enterprise IT and CRM implementations.
• Strong hands-on experience with Salesforce CRM business processes and implementations.
• Experience with Sales Cloud and Service Cloud; Experience Cloud is a plus.
• Strong skills in requirements gathering, gap analysis, process mapping, and functional documentation.
• Experience writing user stories, acceptance criteria, BRDs, FRDs, and use cases.
• Knowledge of Salesforce objects, workflows, reports, dashboards, profiles, roles, and permission sets.
• Experience with Agile/Scrum, Jira, and Confluence.
• Strong UAT planning, test coordination, defect tracking, and business sign-off experience.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work with business users and technical teams across multiple departments.

Preferred Qualifications

• Salesforce Certified Business Analyst.
• Salesforce Administrator certification is a plus.
• Experience with Salesforce integrations, APIs, and data migration.
• Experience with Salesforce CPQ, Marketing Cloud, or industry-specific Salesforce solutions.
• Experience in healthcare, financial services, insurance, or other regulated industries is advantageous.